Restaurant Manager | Station Square

Cactus Club Cafe; Burnaby; On-site; CAD 70,000 - 100,000; Full time

Job summary

Cactus Club Cafe in Burnaby seeks an experienced Hospitality Manager to lead our service teams and drive exceptional guest experiences. You will mentor staff, model professional standards, and align daily operations with our brand goals to deliver top-tier hospitality.

You are a networker and entrepreneurial leader focused on personal and team growth, safety, and consistent performance. Applications are welcome from all qualified individuals.

Qualifications

• Proven experience as Hospitality Manager or similar leadership role.
• Strong customer service mindset with ability to mentor teams.
• Track record of achieving service and financial goals.

Responsibilities

• Lead hospitality excellence through targeted training and empowerment.
• Mentor and motivate staff to deliver high-quality service.
• Oversee daily operations to ensure guest satisfaction and efficiency.
• Support growth and wellbeing with structured development programs.

Skills

Leadership

Team coaching

Customer service

Operations

Job description

Our Managers treat the workplace as if it is their own business. They are accountable for decisions, our guests and our employees, while simultaneously working toward the company’s goals and vision. They foster a culture of reliability and trust within the team while leveraging valuable leadership skills to mentor, inspire and motivate our teams to reach their full potential. Our Management Team consists of a group of ‘networkers’ and entrepreneurial leaders who ambitiously approach their careers and personal long term success.

You Are

• An experienced Hospitality Manager who cultivates valuable leadership skills used to mentor, inspire and motivate employees
• A networker and entrepreneurial leader who is ambitious about their personal and professional trajectory
• Committed to professionalism and delivering the highest quality service
• A supportive leader ready to guide the team in skills development, exceptional performance and financial goals
• Reliable and motivated with a passion for food, hospitality and customer service
• Occupational First Aid certified, demonstrating your ability to prioritize safety in the workplace
• Safe Liquor certified, attesting to your compliance with alcohol service regulations and responsible serving practices

We Will

• Hold ourselves to the highest standard as a Platinum member of Canada’s Best Managed Companies, a Great Place to Work Canada, and one of Canada's Most Admired Corporate Cultures
• Ensure hospitality excellence is at the heart of our employee experience through specialized training and empowerment
• Provide an unbeatable business education to help advance your career, through carefully crafted training programs such as a mentorship, Cactus University, and Manager Bootcamp
• Support your growth and well-being with a wellness spending account, a Cactus food dine in card, and an annual education allowance
• Offer a company-provided benefits package plus a vacation program that allows you plenty of time to rest and recharge
• Provide a comprehensive compensation package that takes various factors into consideration, including market rates, experience and qualifications

Applications are accepted from all individuals. Accommodations are available on request for candidates taking part in every aspect of the selection process.