Restaurant Manager - Interim

One Therapy Network; Smithers; On-site; CAD 55,000 - 69,450; Full time

Benefits offered by this job

Company cell phone

Company vehicle

Company laptop

Medical and Dental benefits

Quarterly bonus (15%)

Job summary

A&W Restaurants in Smithers, BC is seeking an Interim Restaurant Manager to start immediately at our 4086-5th Avenue location. The role focuses on delivering high-quality guest experiences while managing staff and operations.

Requirements include 3–5 years in restaurant management, secondary school certificate, and proficient knowledge of POS systems; benefits include a company vehicle, laptop and health plans.

Qualifications

• Strong interpersonal, communication, and leadership skills with supervisory experience.
• Experience managing restaurant operations and teams.
• Knowledge of POS systems and hospitality software.
• Ability to develop staff and manage scheduling.
• Commitment to health and safety standards.

Responsibilities

• Balance goals across food quality, service speed, guest experience, and cost through oversight of operating systems.
• Oversee weekly P&L performance including cost of goods, labour costs, and operating expenses.
• Maintain A&W standards and conduct performance reviews; identify areas for improvement and implement corrective actions.
• Ensure compliance with WorkSafeBC, public health, and provincial employment standards.
• Develop and manage staff scheduling to meet labour targets and support smooth operations.

Skills

Supervisory experience

Leadership

Interpersonal skills

Communication

Education

Secondary School Certificate or equivalent

Tools

POS systems

Job description

A&W Restaurants in Smithers, BC, is seeking an Interim Restaurant Manager to start immediately at our 4086-5th Avenue location.

Base Salary: $55,000 per annum
Total Potential Compensation: $69,450 annually
Hours Per Week: 40
Position type: Temporary Full time
Language: English
Education: Secondary School Certificate or equivalent
Experience: 3-5 years’ experience in Restaurant Management

Benefits include company cell phone, company vehicle, company laptop, an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, and AD&D, an optional employee‑contributed Group RRSP, along with a quarterly bonus potential of 15% of salary.

The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people‑centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.

Role

The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team, and ultimately, the growth and profitability of the business.

Responsibilities

Operations

• Balance key goals including food quality, speed of service, guest experience, and cost control through effective oversight of operating systems.
• Oversee weekly P&L performance including cost of goods, labour costs, and operating expenses.
• Maintain A&W operational standards and conduct regular performance reviews; identify areas for improvement and implement corrective actions.
• Ensure compliance with WorkSafeBC, public health, and provincial employment standards.
• Develop and manage staff scheduling to meet labour targets and support smooth operations.
• Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.
• Foster a positive workplace environment and team morale.
• Monitor and enforce adherence to health and safety regulations and food safety standards.

Human Resources

• Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
• Address performance issues, coach team members, and terminate employment when required.
• Provide leadership development, mentoring, and succession planning.
• Lead restaurant meetings and support effective communication.
• Ensure payroll and scheduling practices comply with employment standards.
• Promote a safe, healthy, inclusive workplace.
• Document critical incidents and report appropriately.
• Ensure monthly Health & Safety meetings are completed, documented, and followed up.
• Maintain strong knowledge of HR policies and ensure consistent application.

Financial

• Complete daily, weekly, and period‑end accounting and administrative tasks accurately and on time.
• Manage inventory processes including ordering, waste tracking, cost control, and weekly counts.
• Apply cash, food cost, and labour cost controls to ensure profitability.
• Achieve financial targets by managing controllable costs and optimising operations.
• Forecast sales volume and adjust strategies to meet budget and growth targets.
• Monitor revenues and adjust procedures when appropriate.

Customer Service

• Ensure cleanliness, sanitation, and safe food‑handling practices throughout the restaurant.
• Maintain high guest satisfaction through effective staffing, preparation, and leadership.
• Oversee local marketing initiatives and community engagement.
• Address guest incidents and complaints using effective service recovery.
• Ensure team appearance, behaviour, and professionalism meet A&W standards.
• Monitor guest feedback trends and adjust strategies as needed.
• Resolve customer concerns and ensure compliance with health and safety regulations.

Qualifications & Requirements

• Strong interpersonal, communication, and leadership skills with supervisory experience.
• Expertise in all restaurant positions and operating systems.
• Thorough knowledge of standard Restaurant Operating Systems and Standards.
• Strong ability and interest in developing others.
• Ability to complete accounting tasks and manage administrative responsibilities.
• FOODSAFE Level 1 required; Level 2 preferred.
• Basic or Intermediate First Aid certification.
• High school diploma or equivalent; hospitality training an asset.
• Proficiency in POS systems, Windows 11, and Microsoft 365 Business.

Competencies

• Leadership & People Development: Ability to inspire, coach, and develop team members.
• Operational Expertise: Strong understanding of restaurant systems, standards, and regulatory requirements.
• Financial Insight: Ability to manage budgets, analyze P&Ls, and control costs.
• Customer Focus: Commitment to delivering positive guest experiences.
• Decision‑Making: Ability to make sound decisions under pressure.
• Communication: Strong verbal and written communication skills.
• Problem‑Solving: Ability to identify issues, assess risk, and implement solutions.

Working Conditions

• Fast‑paced food service environment.
• Standing for extended periods; occasional lifting up to 25 lbs.
• Repetitive motion and lateral stepping for extended periods.
• Flexible availability including evenings, weekends, holidays, and emergencies.
• Responsible for full restaurant oversight during operating hours.