Restaurant Manager

A&W Restaurants; Kamloops; On-site; CAD 46,800 - 57,200; Full time

Benefits offered by this job

Employee-contributed medical and dental plan

Vehicle and cell phone allowance

Quarterly bonus potential

Job summary

A&W Restaurants in Kamloops, BC is seeking a Restaurant Manager to lead our Valleyview location. This role encompasses all aspects of restaurant operations, ensuring top customer service and adherence to health standards.

The ideal candidate will have five years of management experience, a passion for teamwork, and strong leadership skills. Benefits include a competitive salary of $52,000 annually, health coverage options, and a potential quarterly bonus.

Qualifications

• 5 years’ experience in Restaurant Management.
• Strong ability and interest in developing others.
• Thorough knowledge of standard Restaurant Operating Systems.

Responsibilities

• Oversee weekly P&L performance and operational expenses.
• Recruit and hire staff while managing team issues.
• Ensure compliance with health and safety regulations.

Skills

Interpersonal skills

Communication skills

Leadership skills

Expertise in restaurant operations

Education

High school diploma or equivalent

FOODSAFE Level 1

Basic or Intermediate First Aid certification

Tools

POS systems

Windows 11

Microsoft 365 Business

Job description

A&W Restaurants in Kamloops, BC is seeking a Restaurant Manager to start immediately at our Valleyview location.

Base Salary: $52,000
Hours Per Week: 40
Language: English
Education: Secondary School Certificate or equivalent
Experience: 5 years’ experience in Restaurant Management

Benefits include an optional employee-contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, and AD&D, along with an optional employee-contributed Group RRSP. Vehicle and Cell Phone allowance with quarterly bonus potential of 15% of salary.

A&W restaurants operate across Western Canada under the McMurray Group. We are committed to creating a positive people-centered workplace built on respect, teamwork, and open communication.

ROLE

The Restaurant Manager is responsible for all aspects of restaurant operations including customer experience quality and consistency, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, development of a motivated and productive team, and ultimately the growth and profitability of the business.

RESPONSIBILITIES

Operations

• Balance key goals including food quality, speed of service, guest experience, and cost control through effective oversight of operating systems.
• Oversee weekly P&L performance including cost of goods, labour costs, and operating expenses.
• Maintain A&W operational standards and conduct regular performance reviews; identify areas for improvement and implement corrective actions.
• Ensure compliance with WorkSafeBC, public health, and provincial employment standards.
• Develop and manage staff scheduling to meet labour targets and support smooth operations.
• Ensure all equipment and facilities remain in proper working condition and coordinate repairs as needed.
• Foster a positive workplace environment and team morale.
• Monitor and enforce adherence to health and safety regulations and food safety standards.

Human Resources

• Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
• Address performance issues, coach team members, and terminate employment when required.
• Provide leadership development, mentoring, and succession planning.
• Lead restaurant meetings and support effective communication.
• Ensure payroll and scheduling practices comply with employment standards.
• Promote a safe, healthy, inclusive workplace.
• Document critical incidents and report appropriately.
• Ensure monthly Health & Safety meetings are completed, documented, and followed up.
• Maintain strong knowledge of HR policies and ensure consistent application.

Financial

• Complete daily, weekly, and period-end accounting and administrative tasks accurately and on time.
• Manage inventory processes including ordering, waste tracking, cost control, and weekly counts.
• Apply cash, food cost, and labour cost controls to ensure profitability.
• Achieve financial targets by managing controllable costs and optimising operations.
• Forecast sales volume and adjust strategies to meet budget and growth targets.
• Monitor revenues and adjust procedures when appropriate.

Customer Service

• Ensure cleanliness, sanitation, and safe food‑handling practices throughout the restaurant.
• Maintain high guest satisfaction through effective staffing, preparation, and leadership.
• Oversee local marketing initiatives and community engagement.
• Address guest incidents and complaints using effective service recovery.
• Ensure team appearance, behaviour, and professionalism meet A&W standards.
• Monitor guest feedback trends and adjust strategies as needed.
• Resolve customer concerns and ensure compliance with health and safety regulations.

QUALIFICATIONS & REQUIREMENTS

• Strong interpersonal, communication, and leadership skills with supervisory experience.
• Expertise in all restaurant positions and operating systems.
• Thorough knowledge of standard Restaurant Operating Systems and Standards.
• Strong ability and interest in developing others.
• Ability to complete accounting tasks and manage administrative responsibilities.
• FOODSAFE Level 1 required; Level 2 preferred.
• Basic or Intermediate First Aid certification.
• High school diploma or equivalent; hospitality training an asset.
• Proficiency in POS systems, Windows 11, and Microsoft 365 Business.

COMPETENCIES

• Leadership & People Development: Ability to inspire, coach, and develop team members.
• Operational Expertise: Strong understanding of restaurant systems, standards, and regulatory requirements.
• Financial Insight: Ability to manage budgets, analyze P&Ls, and control costs.
• Customer Focus: Commitment to delivering positive guest experiences.
• Decision‑Making: Ability to make sound decisions under pressure.
• Communication: Strong verbal and written communication skills.
• Problem‑Solving: Ability to identify issues, assess risk, and implement solutions.

WORKING CONDITIONS

• Fast‑paced food service environment.
• Standing for extended periods; occasional lifting up to 25 lbs.
• Repetitive motion and lateral stepping for extended periods.
• Flexible availability including evenings, weekends, holidays, and emergencies.
• Responsible for full restaurant oversight during operating hours.

Applicants must be legally authorized to work in Canada. Applications without work authorization will not be considered.