Restaurant General Manager

SSP America; Mississauga; On-site; CAD 74,000 - 76,000; Full time

Benefits offered by this job

Quarterly bonus

Year-end bonus

Comprehensive benefits

Career progression

Coffee shop environment

Job summary

SSP Canada at Toronto Pearson International Airport (YYZ) is seeking a Restaurant General Manager for the Tim Hortons operation. You will oversee front and back of house, ensure food quality and safety, manage costs, and lead a team of Food Travel Experts in a fast-paced coffee shop environment.

The role requires at least four years of restaurant management, including one year as GM for Tim Hortons, with proficiency in MS Office and POS systems and strong leadership.

Qualifications

• Minimum 4 years restaurant management experience in a coffee shop environment.
• Minimum 1 year in a General Manager capacity for Tim Horton's.
• Proficiency in MS Office and POS systems.
• Strong organizational and interpersonal skills.
• Ability to obtain clearance on a 5 year Transport Canada background check.

Responsibilities

• Oversee front and back of house operations: supervise, manage, and evaluate Team Member performance.
• Ensure food quality and safety: maintain recipe adherence, portion control, and compliance with brand and food safety standards.
• Control costs: manage food and labor expenses to maximize profitability.
• Lead and develop the team: recruit, train, and guide a team of dedicated Food Travel Experts.
• Maintain systems and standards: ensure compliance with company policies, health, and sanitation regulations.
• Merchandising: manage inventory, display standards, and signage.
• Office management: budgeting, inventory, purchasing, scheduling, and payroll.
• Forecasting and budgeting: assist in sales performance monitoring and budget analysis.
• Problem solving: address and elevate routine issues as needed.

Skills

Coffee shop management

MS Office

POS systems

Organizational skills

Communication skills

Conflict resolution

Education

High School Diploma

Associate’s degree preferred

Job description

Toronto Pearson Airport (YYZ) | Tim Horton's

Join Our Team as a Restaurant General Manager!

• $73,800 - $75,800 / year
• Opportunity for quarterly bonus and year-end super bonus
• Comprehensive Benefits Package
• Career Progression Opportunities
• Coffee Shop Environment

Are you an experienced food service professional with a passion for high-volume environments, a commitment to food safety, and strong leadership skills? If so, SSP Canada has an exciting opportunity for you in the dynamic setting of the Toronto Pearson International Airport!

What You’ll Do

• Oversee Front and Back of House Operations: Supervise, manage, and evaluate Team Member performance, providing feedback and ensuring task completion.
• Ensure Food Quality and Safety: Maintain recipe adherence, portion control, and compliance with brand and food safety standards.
• Control Costs: Manage food and labor expenses to maximize profitability.
• Lead and Develop the Team: Recruit, train, and guide a team of dedicated Food Travel Experts. Set goals and foster a positive, efficient work environment.
• Maintain Systems and Standards: Ensure compliance with company policies, state health, and sanitation regulations.
• Merchandising: Manage inventory, display standards, and signage.
• Office Management: Oversee funds management, inventory, purchasing, scheduling, and payroll.
• Forecasting and Budgeting: Assist in sales performance monitoring and budget analysis.
• Problem Solving: Address and elevate routine issues as needed.

What We’re Looking For

• Experience: Minimum of 4 years of restaurant management experience in a coffee shop environment. Minimum 1 year in a General Manager capacity for Tim Horton's required.
• Skills: Coffee Shop restaurant management experience, proficiency in MS Office and POS systems, and strong organizational abilities.
• Interpersonal Skills: Strong communication skills, ability to work with executives and diverse teams, and a proven track record in conflict resolution.
• Education: High School Diploma or equivalent; Associate’s degree or relevant coursework preferred.
• Ability to obtain clearance on a 5 year Transport Canada background check

Why Join Us?

• Exciting Work Environment: Be part of a high-energy, fast-paced airport setting.
• Career Growth: SSP Canada is one of the world’s largest restaurant operators, offering ample opportunities for advancement.
• Comprehensive Benefits: Health, Dental, Vision, Life Insurance, RRSP w/ company match, Paid Time Off, and Employee Assistance Program.

Additional Statements

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

Required

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance