Restaurant Floor Manager - Eataly Eaton Centre

Eataly North America; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading food marketplace in Toronto is seeking a Restaurant Floor Manager to assist in daily operations. The role includes overseeing front-of-house staff, ensuring exceptional service, and managing hiring and training. Ideal candidates will have over 2 years of experience in restaurant management, a strong understanding of service standards, and a passion for Italian cuisine. This position requires flexibility in scheduling and the ability to work evenings and weekends.

Qualifications

• 2+ years of experience leading or managing a front-of-house restaurant team.
• Understanding of steps of service.
• Knowledge of Italian cuisine and beverage highly preferred.

Responsibilities

• Assist the Restaurant AGM with the day-to-day operations of the restaurant.
• Ensure exceptional service standards are consistently met.
• Oversee front-of-house restaurant staff including servers and bartenders.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality

Job description

Restaurant Floor Manager - Eataly Eaton Centre

• Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Restaurant Manager assists the Restaurant Assistant General Manager (AGM) in the day-to-day operations of Eataly’s full-service restaurants. Reports to the Restaurant AGM and oversees front-of-house restaurant staff including servers, bartenders, table support, and hosts.

• Supports the Restaurant AGM with hiring, assigning, training, evaluating and terminating employees
• Documents, investigates, escalates and resolves all employee and guests incidents
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications
• Reviews financial information such as sales, inventory and costs to monitor budget
• Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
• Performs other duties as required or assigned

Qualifications

• 2+ years of experiencing leading or managing a front-of-house restaurant team
• Understanding of steps of service
• Outstanding communication, leadership and problem-solving skills
• Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverage highly preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting