restaurant assistant manager

Tim Hortons; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Supervisor to oversee daily activities in a fast-paced environment. This role involves evaluating operations, training staff, and ensuring exceptional customer service. The ideal candidate will possess strong interpersonal skills, the ability to multitask, and a commitment to maintaining health and safety standards. Join a team that values client focus and teamwork, where you can make a significant impact on operational success and employee development. This is a fantastic opportunity to grow in a supportive and dynamic workplace.

Benefits

Mentorship opportunities

Networking opportunities for youth

Coaching for Indigenous workers

Qualifications

• 2-3 years of experience in a supervisory role.
• Strong customer service and operational planning skills.

Responsibilities

• Evaluate daily operations and monitor staff performance.
• Train staff and ensure health and safety regulations are followed.
• Address customers' complaints and provide excellent service.

Skills

Customer Service

Staff Training

Operational Planning

Performance Evaluation

Inventory Management

Cash Handling

Education

Secondary (high) school graduation certificate

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 2 years to less than 3 years

Tasks

• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Train staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 1 to 2 people
• 3-4 people
• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Physically demanding

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Team player
• Ability to multitask
• Recognized employer

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations