Resource Management Technology Manager, Audit Operations

KPMG Canada; Saint John; On-site; CAD 73,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Workforce Optimization Technology Manager, where you'll lead efforts to enhance resource management and audit quality controls. This role offers the opportunity to collaborate with IT professionals and end-users, driving improvements through innovative solutions and expert-level support. Your analytical and problem-solving skills will be essential as you tackle complex challenges and optimize processes. With a focus on teamwork and adaptability, you will play a key role in ensuring the effective utilization of workforce management tools in a dynamic environment. If you are passionate about technology and making a difference, this position is perfect for you.

Qualifications

• Strong analytical and problem-solving skills required.
• Proficiency in Excel and PowerBI is essential.
• Experience in UAT/QA testing is a must.

Responsibilities

• Build reports integrating tools for Workforce Optimization.
• Coordinate User Acceptance Testing for Audit Workforce Tools.
• Analyze and recommend changes to business processes.

Skills

Analytical Skills

Problem-Solving Skills

Technical Proficiency in Excel

Technical Proficiency in PowerBI

UAT/QA Testing Experience

Excellent Communication Skills

Interpersonal Skills

Planning and Organizational Skills

Client-Centered Project Approach

Teamwork and Collaboration Skills

Adaptability to Evolving Technology

Understanding of Professional Services Industry

Tools

PowerBI

eQualify

GLMS

Retain

CEAC

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause of turning insight into opportunity for clients and communities around the world.

The Workforce Optimization (Resource Management) team is an integral part of KPMG’s National Audit Operations Team, deploying programs focused on centralization, standardization, and automation to support audit engagement teams in performing effective and efficient audits. Workforce Optimization aims to standardize and optimize resources for our firm, our audit clients, and our people.

The Workforce Optimization Technology Manager plays a lead role supporting business application tools related to managing resources, accreditation, Audit Quality Controls, capacity management, and key metrics. This role involves close collaboration with IT professionals, the Department of Professional Practice, end-users, and provides expert-level support to ensure optimal utilization of all Workforce Management tools. It requires a mix of technical acumen and team leadership skills to drive new and current tools, along with creativity and a willingness to challenge the status quo.

What You Will Do

• Build reports integrating tools required for Workforce Optimization (eQualify, GLMS, Retain, CEAC)
• Coordinate and develop User Acceptance Testing for enhancements to current or new Audit Workforce Tools
• Act as the primary liaison between end-users, IT support, Learning, the Department of Professional Practice, other member firms, and project teams
• Analyze and recommend changes to current business processes and data flows
• Recommend procedural and report documentation improvements while ensuring control compliance
• Participate in new system implementations, working with project teams to analyze data and recommend solutions
• Maintain Audit Workforce Tools, review statements of work and SLAs, log issues, and follow up on outcomes
• Identify pain points, improve processes and documentation within the team
• Provide first-level support for all Audit Workforce Tools, escalating when necessary
• Manage application administration tasks such as access control, permissions, reporting, and analytics
• Provide feedback and prioritize enhancement requests to the IT department
• Solve complex technical problems and recommend solutions
• Collaborate with the RPA team for process development and enhancements
• Build strong relationships and communicate proactively across the organization
• Assist with report development and execution using PowerBI

What You Bring To The Role

• Strong analytical and problem-solving skills
• Technical proficiency in Excel and PowerBI
• Experience in UAT/QA Testing
• Ability to lead requirement walkthroughs with stakeholders and technical teams
• Excellent communication and interpersonal skills
• Ability to translate technical information for non-technical users
• Strong planning and organizational skills
• Client-centered project approach
• Teamwork and collaboration skills
• Adaptability to evolving technology
• Understanding of or experience in the professional services industry
• Business-level English proficiency

This position requires fluency in written and oral English, supporting collaboration with English-speaking colleagues and stakeholders.

KPMG BC Region Pay Range

The expected base salary range is $73,000 to $109,500, with potential bonuses. Salary within this range depends on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values - The KPMG Way

Integrity, Excellence, Courage, Together, For Better. We are committed to creating an inclusive, respectful, and barrier-free workplace that enables all employees to reach their full potential. We value diversity and encourage all qualified candidates to apply.

Adjustments and Accommodations

KPMG is dedicated to inclusive recruitment, offering adjustments and accommodations throughout the process to support individual needs. For support, contact the Employee Relations Service team at 1-888-466-4778.