Resource Management Technology Manager, Audit Operations

KPMG Canada; Kingston; On-site; CAD 73,000 - 110,000; Full time

Job summary

An established industry player is seeking a Resource Management Technology Manager to lead optimization efforts in audit operations. This role is pivotal in enhancing resource management tools and collaborating with diverse teams to drive improvements. The ideal candidate will possess strong analytical skills, technical proficiency in Excel and PowerBI, and a client-centered approach. You will engage in building reports, conducting user testing, and ensuring compliance while fostering strong relationships across departments. Join a forward-thinking organization that values integrity, excellence, and teamwork, and be part of a dynamic environment that encourages creativity and innovation.

Qualifications

• Strong analytical and problem-solving skills required.
• Experience in UAT/QA Testing and leading requirement walkthroughs.

Responsibilities

• Build reports integrating various tools for resource management.
• Coordinate User Acceptance Testing and analyze process improvements.

Skills

Analytical Skills

Problem-Solving Skills

Technical Proficiency in Excel

Technical Proficiency in PowerBI

UAT/QA Testing

Excellent Communication Skills

Interpersonal Skills

Organizational Skills

Client-Centered Approach

Collaboration and Teamwork

Education

Bachelor's Degree

Experience in Professional Services

Tools

eQualify

GLMS

Retain

CEAC

PowerBI

Job description

Resource Management Technology Manager, Audit Operations

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Workforce Optimization (Resource Management) team is an integral part of KPMG’s National Audit Operations Team, focusing on centralization, standardization, and automation to support audit engagement teams. Workforce Optimization aims to standardize and optimize resources for our firm, clients, and staff.

The Technology Manager for Workforce Optimization supports business application tools related to resource management, accreditation, Audit Quality Controls, capacity management, and key metrics. This role involves collaboration with IT, the Department of Professional Practice, end-users, and provides expert-level support to maximize tool utilization.

This highly visible role requires a blend of technical skills and leadership to drive tool execution. Creativity, questioning, and challenging the status quo are essential.

What You Will Do

• Build reports integrating tools like eQualify, GLMS, Retain, CEAC.
• Coordinate and develop User Acceptance Testing for system enhancements.
• Serve as the primary liaison among end-users, IT, Professional Practice, and project teams.
• Analyze and recommend improvements to processes and data flows.
• Suggest procedural and documentation enhancements, ensuring compliance.
• Participate in new system implementations, analyzing requirements and advising on options.
• Maintain Audit Workforce Tools, manage statements of work, and follow up on issues.
• Identify pain points, improve processes, and support documentation efforts.
• Provide first-level support for Workforce Tools, escalate issues, and follow up.
• Administer applications, manage permissions, and generate reports.
• Contribute feedback and prioritize enhancements.
• Problem-solve complex issues and recommend solutions.
• Collaborate with RPA team on process development and improvements.
• Build strong relationships and communicate proactively across teams.
• Utilize data skills, including PowerBI, for report development and execution.

What You Bring To The Role

• Strong analytical and problem-solving skills.
• Technical proficiency in Excel and PowerBI.
• Experience in UAT/QA Testing.
• Ability to lead requirement walkthroughs with stakeholders and technical teams.
• Excellent communication and interpersonal skills.
• Ability to translate technical info for non-technical users.
• Strong organizational and planning skills.
• Client-centered project approach.
• Collaboration and teamwork skills.
• Adaptability to evolving technology.
• Experience in professional services industry preferred.
• Proficiency in English at a business level.

This role requires fluency in English to support and collaborate effectively within KPMG.

Pay Range and Benefits

The base salary range is $73,000 to $109,500, with potential bonuses. Salary is determined based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values

Integrity, Excellence, Courage, Together, For Better. We are committed to an inclusive, respectful, and barrier-free workplace, welcoming all qualified candidates.

Accommodations

We support an inclusive recruitment process and provide accommodations upon request. Contact our Employee Relations team at 1-888-466-4778 for support.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology