Resort Booking Agent

Pomeroy Lodging; Calgary; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Personal days 5 per year after 90 days

Food and Beverage discounts

Growth and development opportunities

Onsite staff accommodations

One meal per day

Discounts on activities

Shuttle access to Calgary and Canmore

Health and Wellness benefits

Vacation accrual at 4%

Marriott Destinations membership

Discounted Nordic Spa

Discounted Ski Pass and Golf rates

Kananaskis Parks Pass

Job summary

Pomeroy Kananaskis Mountain Lodge in Calgary area is seeking a Resort Booking Agent to manage reservations, calls and emails, and ensure exceptional guest experiences. Onboarding occurs onsite with fast-paced shifts including mornings, afternoons and evenings.

Ideal candidates have experience as Reservations or Front Desk Agents, strong organization, tech-savvy, and knowledge of resort operations. Perks and growth opportunities are highlighted in the role.

Qualifications

• Strong organizational skills and ability to manage multiple tasks.
• Excellent customer service focus and communication.
• Knowledge of local area a plus.
• Professional phone manners and written communication.

Responsibilities

• Handle guest calls and emails regarding reservations and inquiries.
• Manage reservations, rooming lists, and billing details.
• Upsell reservations to meet hotel and individual goals.
• Assist group reservations with accurate notes, billing and requests.
• Provide timely responses to guest queries and changes to bookings.
• Ensure VIP and special attention guests receive appropriate service.
• Process deposits and perform general front desk tasks.

Skills

Organizational skills

Customer service

Interpersonal skills

Self-motivated

Education

Business or Hospitality degree asset

Tools

Opera

Chorum Cloud

Marriott Systems

Marsha

CI/TY

Job description

Resort Booking Agent

Rate of Pay:$20.00 per hour

THIS JOB IS LOCATED IN CALGARY

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

This position is based out of our Calgary office. You will be required to work weekday and weekend shifts that could be morning, afternoon or evenings. As a Resort Booking Agent, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, every shift. Your role is vital in determining what impression the guest has of the Pomeroy Kananaskis Mountain Lodge and the Kananaskis Nordic Spa.Our top candidate will have strong organizational skills along with the ability to manage multiple tasks, delivering quick decisions while maintaining an efficient and safe workplace.

Onboarding and training will be required for your first couple of days, onsite in Kananaskis, at the Pomeroy Kananaskis Mountain Lodge.

To be considered for this role, you will have previous experience working as a Reservations or Front Desk Agent, ideally in a similar setting.

Job duties:

• Handle guest calls and e-mails regarding reservations, rooms, dining, Kananaskis Nordic Spa and general inquiries.
• Responsible for handling incoming calls, inquiries and guest correspondence.
• Qualify and upsell reservations where appropriate to achieve hotel and individual financial goals.
• Support group reservations through, ensuring all details (rooming lists, billing, comments, special requests are recorded accurately.
• Set up comments, details and billing for all transient reservations.
• Provide timely and accurate responses to client & guest queries, requests, changes to the reservation.
• Ensure packages, VIP and special attention guests are taken care of.
• Process deposits.
• General Department Tasks.

Employment Experience and Educational Requirements:

• Knowledge of Opera, Chorum Cloud, Marriott Systems, Marsha, CI/TY, is an asset.
• Be self-motivated and have excellent organizational, technological and interpersonal skills.
• Able to manage tasks independently with attention to detail and customer service focus.
• Able to take initiative and solve problems.
• Knowledge of Kananaskis, Hotels and surrounding area is an asset.
• Professional phone manners and communication skills (verbal and written)
• Competency in basic computer skills along with the ability to type 35-40 words per minute.
• Business or Hospitality degree an asset.

Physical Demands:

• Primarily sedentary type work with the ability to remain seated for extended periods.
• Frequent use of computer, keyboard, mouse and other office equipment requiring hand and finger dexterity to complete tasks.
• Ability to view a computer screen for prolonged periods.
• Occasional lifting of office items such as file boxes typically between 10 – 20lbs.

Amazing Perks:

• Personal days: 5 per year after 90 days of continued full-time employment
• Food and Beverage discounts at ALL 6 of our dining outlets
• Growth and development opportunities, both personal and professional
• Onsite newly renovated staff accommodations which include a residence convenience store and employee gym
• One meal per day in our employee cafeteria (taxable benefit)
• Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few.
• Shuttle access to Calgary and Canmore
• Health and Wellness benefits (some restrictions may apply)
• Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
• Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Discounted access to our Nordic Spa*
• Discounted Ski Pass and Golf rates*
• Kananaskis Parks Pass

Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.