Resort Administrator

eldoradoresort; Kelowna; On-site; CAD 48,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Extended health and dental benefits

Employee discounts at sisterProperties

Staff recognition and teambuilding

Room for growth and development

Job summary

Eldorado Resort in Kelowna, Canada, is seeking a Resort Administrator to provide administrative and operational support across multiple departments. You will work closely with the General Manager, F&B Director, and HR to ensure smooth daily operations while handling coordination, documentation, and internal communication.

This role suits an organized, detail-oriented professional who thrives in hospitality and enjoys wearing multiple hats.

Qualifications

• Previous administrative or office support experience (hospitality preferred).
• Strong organizational, time-management, and multitasking skills.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office; Canva, Squirrel, Moneris, OpenTable, and Optimum Control is an asset.
• Ability to handle confidential information with discretion and professionalism.
• Flexible, proactive, and comfortable working in a fast-paced environment.
• Team-oriented with a positive, service-focused attitude.

Responsibilities

• Assist the General Manager, Food & Beverage, and Human Resources departments with day-to-day administrative tasks.
• Coordinate internal meetings, prepare agendas and materials.
• Document meeting minutes for distribution and follow up on action items.
• Maintain organized digital filing systems and administrative records.
• Monitor and order office supplies, stationery, and equipment, ensuring adequate stock and functionality.
• Order business cards and other stationery as needed.
• Support special projects and initiatives as assigned.
• Manage parking registrations and tickets for associates.
• Run errands off property as required.
• Other duties as required.

Skills

Organizational skills

Time management

Multitasking

Communication

Discretion

Teamwork

Tools

Microsoft Office

Canva

Squirrel

Moneris

OpenTable

Optimum Control

Job description

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and the Eldorado Yacht Club, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, boardwalk, a pickleball court, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts, discounted food and beverage at all our Argus Hospitality Group owned restaurants and hotels, fun social events, and great colleagues!

Position Summary

The Resort Administrator provides administrative and operational support across multiple departments, working closely with the General Manager, Food & Beverage Director, and Human Resources team. This role is ideal for an organized, detail-oriented professional who thrives in a hospitality environment and enjoys wearing multiple hats. The Resort Administrator helps ensure smooth daily operations by assisting with basic administrative tasks, coordination, documentation, and internal communication.

What will you be doing?

You will be responsible for performing the following duties to the highest standard:

Administrative Support

• Assist the General Manager, Food & Beverage, and Human Resources departments with day-to-day administrative tasks
• Coordinate internal meetings, prepare agendas and materials
• Document meeting minutes for distribution and follow up on action items
• Maintain organized digital filing systems and administrative records
• Monitor and order office supplies, stationery, and equipment, ensuring adequate stock and functionality
• Order business cards and other stationery as needed
• Support special projects and initiatives as assigned
• Manage parking registrations and tickets for associates
• Run errands off property as required
• Other duties as required

Human Resources Support

• Assist with onboarding and offboarding documentation
• Scan, save, and maintain confidential employee files
• Track employee certifications, training records, and other HR-related metrics

Food & Beverage Support

• Assist Food & Beverage departments with inventory counts and updating outlet systems
• Maintain organized departmental files, SOPs, and operational records
• Assist with printing menus, distributing sales reports, and forwarding invoices

Communication & Compliance

• Draft and distribute internal communications, memos, and announcements
• Support the implementation of hotel policies, standards, and procedures related to administrative functions
• Handle incoming calls, emails, and requests with professionalism and discretion

What are we looking for?

To successfully fill this role, you should demonstrate the following:

• Previous administrative or office support experience (hospitality experience preferred)
• Strong organizational, time-management, and multitasking skills
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office; experience with Canva, Squirrel, Moneris, OpenTable, and Optimum Control is an asset
• Ability to handle confidential information with discretion and professionalism
• Flexible, proactive, and comfortable working in a fast-paced environment
• Team-oriented with a positive, service-focused attitude

Perks

• Competitive Compensation
• Extended health and dental benefits
• Employee discounts on accommodations, dining, and more atour sister properties
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Salary Range: $48,000 - $50,000