Residential Worker

Rise People, Inc.; Sault Ste. Marie; Hybrid; CAD 38,000 - 47,000; Full time

Job summary

CMHA Algoma is seeking a Residential Worker to support individuals in a supportive housing program, including those experiencing homelessness, mental illness, and addictions. You will conduct assessments, provide education, case management, and social/recreational support, promoting independence and wellbeing as part of a collaborative team.

The position requires a two-year human services diploma, First Aid/CPR, ASIST and Safe Food Handling certification, and at least one year of relevant

Qualifications

• Two-year diploma in a human services field.
• Registration with a regulatory body (OCSWSSW) preferred.
• First Aid/CPR certification mandatory.
• ASIST and Safe Food Handling certification within 3 months required.
• Minimum one-year experience in mental health, addictions, or housing services preferred.

Responsibilities

• Support individuals in the housing program and homeless population.
• Engage in service engagement, assessment, education, case management, social recreation, and related duties.
• Exhibit exemplary professional conduct and maintain professional boundaries.
• Foster effective internal and external relationships with staff, clients, volunteers, and the community.
• Promote and support a safe work environment.

Skills

Collaborative with clients

Mental health knowledge

Assessment & case management

De-escalation & boundaries

Education

Two-year diploma in a human services field

Job description

Salary: $27.31-33.86/hour, per Local 684 Collective Agreement

Union/Non-Union: Union, OPSEU/SEFPO Local 684

About CMHA Algoma

The Canadian Mental Health Association, Algoma Branch (CMHA Algoma) is a community-based mental health and addictions agency committed to improving the well-being of individuals and families throughout the Algoma District. Guided by our mission, vision, and values of respect, integrity, and compassion, we deliver a broad range of programs and services to meet diverse community needs.

POSITION SUMMARY

A Residential Worker supports individuals in a supportive housing program, focusing on those experiencing homelessness, mental illness, and addictions. They provide assessments, education, case management, and social/recreational support while promoting independence and well-being. The role requires working both independently and as part of a team, modeling healthy behaviors and self-awareness, and applying psychosocial rehabilitation principles. All duties are carried out in alignment with CMHA's mission, values, and relevant policies to ensure high-quality service delivery.

KEY RESPONSIBILITIES

• Supports individuals in the housing program and the homeless:
• Service Engagement, Assessment, Education, Case Management, Social Recreation, Night Shift, Community Relations/Advocacy, and Organizational Responsibility
• Exhibits exemplary professional conduct.
• Engages in effective internal and external relationships with all staff, clients and volunteers of the organization, other organizations, and the community.
• Promotes and supports a safe work environment

QUALIFICATIONS

Education, Certification & Experience

• Minimum two-year diploma in a human services field related field.
• Current registration with OCSWSSW or a regulated body under the Regulated Health Professions Act, is preferred.
• Certification in First Aid/CPR, mandatory
• Mandatory certification in ASIST and Safe Food Handling (or willing to obtain within 3 months)
• Minimum one-year experience in the fields of mental health, addictions, and/or housing services preferred.

Knowledge, Skills, and Abilities

• Strong ability to work collaboratively with clients.
• Extensive knowledge of mental health, addictions, and related services.
• Proficient in screening and assessment tools.
• Knowledge of community resources and supports.
• Applies recovery-oriented and empowerment-based approaches.
• Skilled in conflict recognition and de-escalation.
• Maintains professional boundaries and emotional regulation.
• Demonstrates diplomacy and advocacy skills.
• Makes sound clinical judgments and communicates effectively.
• Strong organizational and time management skills.
• Excellent interpersonal, written, and verbal communication skills.
• Able to work independently and as part of a team.
• Proficient in computer and agency software applications.
• Practices and models effective self-care.
• Strong problem-solving and decision‑making abilities.

Other

• Acceptable Criminal Record Check and Vulnerable Sector Check upon hire and to be maintained throughout employment.
• Bilingualism in French and English is considered an asset.
• Requires heavy lifting, reaching, repetition and bending.
• Ability to move, ascend, descend, and position self from floor and back up for prolong periods.
• Valid G driver's license, proof of applicable insurance, and access to a reliable vehicle.

Additional Information

This is a bargaining unit position. Internal candidates who meet the minimum qualifications and requirements will be given priority consideration before external applicants.

CMHA Algoma is an equal opportunity employer and values diversity, equity, and inclusion. We are committed to providing accommodation throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

Reason for Posting: Backfill current positions

CMHA Algoma does not use Artificial Intelligence (AI) in the hiring process.