Residential Worker

Makivvik; Montreal; On-site; CAD 42,000 - 60,000; Full time

Job summary

Makivvik Corporation is establishing a trauma‑informed, Inuit‑specific shelter in central Montréal to support women and children fleeing violence. The site will deliver wraparound services focused on safety, healing, and cultural reconnection.

The shelter may evolve into a new nonprofit entity under Makivvik, with staff potentially joining that organization as it grows. Responsibilities include intake, safety planning, emotional support, and coordination of resources in a 24/7 team setting.

Qualifications

• Diploma or degree in social work, social services, or related field (preferred).
• Experience in social services, shelters, or crisis centres preferred.
• Understanding trauma-informed practices.
• Ability to respond calmly and effectively in crisis situations.
• Knowledge of crisis intervention and de‑escalation techniques.
• Experience working with Inuit‑specific framework preferred.
• Strong interpersonal and boundary-setting skills.

Responsibilities

• Conduct intake procedures and support initial safety planning.
• Monitor safety within the shelter and respond to crises as they arise.
• Provide emotional support and practical assistance to residents.
• Support residents in accessing appointments, resources, and referrals.
• Maintain clear and professional boundaries.
• Support children's safety, routines and structured activities.
• Monitor child well‑being and report concerns to the social worker.
• Assist mothers in supporting their children's needs.
• Maintain a safe, welcoming and structured living environment.
• Support meal coordination and shared living responsibilities.
• Complete shift logs, incident reports and case notes.
• Participate in shift handovers and team meetings.
• Work closely with the cultural Liaison to support cultural activities.
• Adhere to confidentiality policies and ethical standards.
• Engage in ongoing professional development.

Skills

Trauma-informed care

Crisis intervention

Conflict resolution

Interpersonal skills

Boundary setting

Cultural awareness

Education

Diploma or degree in social work or related field

Job description

Makivvik Corporation is supporting the development of a new trauma-informed, culturally safe, Inuit-specific shelter for women and children fleeing domestic violence. Located in central Montreal, the shelter aims to address critical gaps faced by Inuit individuals in accessing safe and stable housing during times of crisis.

The shelter will provide wraparound services with a strong focus on safety, healing, and reconnection to culture and community.

As part of this initiative, a new non‑profit organization may be established to oversee the shelter and future urban‑based services. Please note that employees of the shelter may become a part of this newly created entity under Makivvik.

Reports to: The Shelter Director

Responsibilities:

Client Support & Safety

• Conduct intake procedures and support initial safety planning
• Monitor safety within the shelter and respond to crises as they arise
• Provide emotional support and practical assistance to residents
• Support residents in accessing appointments, resources, and referrals
• Maintain clear and professional boundaries

Support for Children

• Support children's safety, routines and structured activities
• Monitor child well‑being and report concerns to the social worker
• Assist mothers in supporting their children' needs

Daily Shelter Operations

• Maintain a safe, welcoming and structured living environment
• Support meal coordination and shared living responsibilities
• Complete shift logs, incident reports and case notes
• Participate in shift handovers and team meetings

Collaboration & Cultural Environment

• Work closely with the cultural Liaison to support cultural activities
• Promote culturally respectful interactions within the shelter Professional conduct
• Adhere to confidentiality policies and ethical standards
• Engage in ongoing professional development

Qualifications:

• Diploma or degree in social work, social services, community intervention or related field (preferred) Equivalent work or lived experience and relevant training considered
• Understanding of trauma-informed practices
• Ability to respond calmly and effectively in crisis situations
• Knowledge of crisis intervention and de‑escalation techniques
• Experience working with women and children impacted by violence preferred
• Experience in social services, shelters, crisis centres or community‑based setting preferred
• Cultural awareness and willingness to work within an Inuit‑specific framework
• Strong interpersonal and boundary-setting skills
• Ability to work independently and as part of a 24/7 team
• Experience working with children is an asset

It is the Corporation’s objective to favor and promote the employment of Inuit beneficiaries of the JBNQA.

We thank all applicants for their interest in this position.