Residential Mortgage Underwriter, Specialized Credit (Bilingual)

EQ Bank | Canada's Challenger Bank; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive bonus

RRSP match program

Medical/dental/vision

Employee Share Purchase Plan

Maternity/Parental top-up

Vacation & personal days

Career development

Job summary

EQ Bank, Canada's Challenger Bank, is seeking a Residential Mortgage Underwriter, Specialized Credit to assess new mortgage applications and issue commitments. In this hybrid role based in Toronto, you will verify documentation, manage deal flow, and collaborate with mortgage brokers to balance risk with service and profitability.

The position requires attention to detail, AML/ATF knowledge, strong broker relationships, and the ability to work in a fast-paced environment.

Qualifications

• 2+ years of mortgage underwriting experience.
• Strong knowledge of AML/ATF requirements.
• Detail-oriented with excellent analytical skills.
• Ability to work under pressure and meet deadlines.
• Bilingual in English and French.

Responsibilities

• Review applications, verify documentation, and determine approval or referral.
• Follow up with brokers to maximize funding volumes.
• Ensure compliance with AML/ATF and insurers' policies.
• Manage file flow to meet SLAs and deadlines.
• Provide underwriting expertise to brokers and support junior staff.
• Maintain high level of customer service with brokers.
• Develop broker relationships to drive NPS results.

Skills

Mortgage underwriting

AML/ATF knowledge

Bilingual English/French

MS Office proficiency

Education

Post-secondary degree (financial field)

Tools

MS Office (Word/Excel)

Job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Residential Mortgage Underwriter, Specialized Credit is responsible for assessing all new mortgage applications, issuing mortgage commitments, and collecting required documentation taking the file to the solicitor instruction stage in a timely and prudent manner within established guidelines. This must be done as efficiently as possible while exercising sound lending judgment and without compromising service and profitability.

The Core Responsibilities!

• On a daily basis,the incumbentmust promptly review received applications, verify the supporting documentation to ensure accuracy and legitimacy, approve, decline or refer the applications for approval. Theincumbentisalso responsible to ensure that approved deals close as scheduled and as efficiently as possible by following up on outstanding conditions/documents and ensuring compliance with established guidelines.

• The incumbent will follow up with brokers daily on issued mortgage commitments to ensure that funding volumes are maximized.

• The incumbent willreview documentation for accuracy and legitimacy placing a strong emphasis on anti-money laundering (AML) and anti-terrorist financing (ATF) requirements, including but not limited to, income and down payment verification.

• The incumbent willstrive to ensure that mortgage filesare in compliance withthe Company’s and the mortgage default insurers’ established lending policies and procedures.

• As required, assist the team with reporting, file management and data integrity requirements.

• The incumbent is responsible for the management oftheirdeal flowin order tomeet prescribed deadlinesand SLAs. The incumbent will make diligent use of reports to track and manage the flow of all deals funding fortheir pipeline.

• On a daily basis,incumbents mustprovide the highest level of internal and external customer service while fielding mortgage broker inquiries and building strong broker relationships.

• On a daily basis, be the main point of contact and provide underwriting expertise to mortgage brokers,provide assistance to co-workers when required to meet theCompany’sservice levels and maintain up to date knowledge of company and insurers policies and products.Additionally, the incumbent is expected to provide guidance to more junior staff as required.

• Develop strong broker relationships including in person meetings to help drive excellent NPS results without sacrificing credit quality

Let's Talk About You!

• Sound thinkerwith the ability to multi-task

• Excellent attention to detail

• Sound knowledge of AML & ATF practices

• Established and meticulous organizational skills

• Excellent time management, analytical and problem-solving skills

• Ability to make decisions under pressure

• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment

• Highly developed verbal and written communication skills with the ability torespond in a clear,concise and professional manner

• Displays pride in providing superbcustomer service

• 2+ years’mortgage experience intheprime and/oralternative mortgage market

• Proficiency in MS Office (mainly MS Word and Excel)

• Completion of a post-secondary degreepreferably in a financial field

• Knowledge of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation is required

• Bilingual in English and French.

What we offer [For full-time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.