Manager, Commercial Portfolio Management (BES)

EQ Bank | Canada's Challenger Bank; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive bonus

RRSP match

Benefits package

Employee share plan

Parental top-up

Generous vacation

Professional development

Career opportunities

Job summary

EQ Bank is seeking a Manager, Commercial Portfolio Management to lead the Commercial Credit team, mentor staff, and ensure efficient operations and strong risk management. You will adjudicate credit requests, maintain strong client relationships, and drive performance through metrics-driven oversight.

The role requires deep knowledge of commercial lending in Canada, ability to coach others, and a track record of managing a high-volume portfolio in a dynamic FinTech environment.

Qualifications

• Minimum 5 years of experience in commercial real estate lending.
• Post-secondary education in business or finance preferred.

Responsibilities

• Oversee BES portfolio prudently and adjudicate credit requests.
• Provide guidance to Senior Account Managers and Mortgage Coordinator.
• Develop and maintain production and service metrics.
• Ensure compliance with policies and risk appetite.
• Support timely reporting to senior management.
• Mentor and develop team members.

Skills

Leadership

Mentoring

Credit risk analysis

Communication

Time management

Organizational skills

MS Office

Multi-tasking

Bilingualism

Relationship building

Education

Post-secondary education in business or finance

Job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Manager, Commercial Portfolio Management will be a key member of the Commercial Credit team, reporting to the Director, Commercial Portfolio Management. The incumbent will be responsible for mentoring and providing guidance to team members while ensuring the team operates efficiently and effectively, providing optimum service. Key responsibilities include, prudent oversight of the BES portfolio, adjudicating credit requests including ensuring credit risk is assessed thoroughly, adhering to established policies, procedures, and meeting compliance and control requirements.

The Core Responsibilities

• Ensure compliance with the company’s established policies and procedures with recommendations submitted for approval to management based on approved delegations of authority
• Provide support, guidance and mentoring to Senior Account Managers, Account Managers and the Mortgage Coordinator. The incumbent will also be responsible for resolving day to day challenges, assessing the individual staff members’ training needs and ensure that they are met so that the individual is able to perform their job effectively.
• Develop and maintain strong working relationships with internal colleagues as well as external contacts in order to provide optimal service to our clients
• Develop, implement and maintain production and service metrics to measure and support best-in-class turnaround times on completion of portfolio underwriting/renewals/annual reviews with a goal of exceeding customer service, accountability, and transparency targets
• Promote organic growth within the business in order to target the retention objective of BES maturities
• Ensure that credit risk is thoroughly assessed and within the Bank’s risk appetite and the General Investment and Lending Policy by targeting the minimum completion ratio and timeline thresholds on annual reviews
• Support in the timely completion of regular reporting for senior levels of management, including but not limited to maturities, annual review, etc.
• Monitor pipeline workflow to ensure production and service metrics are met within prescribed timelines
• Provide valuable timely feedback on team member performance to management
• Motivate and support the professional growth of Senior Account Managers, Account Managers and the Commercial Coordinator, including creation and execution of development plans, where appropriate
• The incumbent is responsible for the management, organization, training and evaluation of any contract employees, interns, LDP Associates and job shadowing employees that are assigned to the department
• Ensure Compliance and QA audits are reviewed in a timely manner, compile underwriter feedback on deficiencies, submit for Senior Manager review and record final results on the audit tracker
• Assist in department projects or company initiatives, where needed

Let’s Talk About You

• Strong leadership and coaching skills
• Post-secondary education (diploma/degree) in business or finance preferred
• Have a minimum of 5 years of experience in commercial real estate lending
• Highly developed verbal and written communication skills with the ability to communicate to Senior Management in a clear, concise and professional manner
• Sound technical knowledge of commercial lending, financial statement analysis and factors affecting the Canadian commercial lending environment
• Detail-oriented individual who possesses a high level of integrity
• Demonstrated service excellence with their field
• Working knowledge of AML/ATF regulations and Corporate/Legal documentation for commercial real estate in multiple jurisdictions across Canada
• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment
• Effective analytical and problem‑solving skills
• Strong organizational and time management skills
• Ability to handle multiple competing priorities
• Proficient in MS Office (primarily Word and Excel)
• Bilingualism is an asset

What we offer [For full-time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit eqb.investorroom.com and eqbank.ca.