Residential Manager (Crofton)

Integra-Support-Services-; North Cowichan; On-site; CAD 47,000 - 50,000; Full time

Benefits offered by this job

Extended health

Pension plan

Team events

Job summary

Integra Support Services in Crofton, BC is seeking a dedicated Residential Manager to oversee operations of community- and residential-based programs, ensuring high-quality, person-centered care, safety, and compliance.

You will lead a team of support workers, manage staffing, budgeting, and reporting, and collaborate with families, healthcare professionals, and CLBC partners to support individuals to live with independence and dignity.

Qualifications

• Diploma or degree in Social Services, Psychology, Human Services, or a related field (preferred).
• Minimum 2 years of experience in community living or residential care.
• Previous leadership or supervisory experience is an asset.
• Valid Class 5 Driver’s Licence.
• Current First Aid certification.
• Valid TB test.

Responsibilities

• Lead the day-to-day operations of residential homes, ensuring high-quality, person-centered care.
• Champion individualized support by aligning services with each person’s goals, needs, and preferences.
• Continuously assess program effectiveness and implement improvements.
• Promote community inclusion, life skills development, and overall well-being.
• Support recruitment, onboarding, and supervision of support workers.
• Provide coaching, feedback, and performance management to build a strong, capable team.
• Develop and manage staff schedules to ensure consistent, quality coverage.
• Foster a positive, respectful, and collaborative team culture.
• Manage program budgets responsibly, ensuring effective use of resources.
• Maintain accurate documentation and reporting inline with agency and regulatory requirements.
• Ensure compliance with all applicable legislation, policies, and licensing standards (CLBC).
• Promote a strong culture of health and safety.
• Respond to incidents, concerns, and emergencies with professionalism and urgency.
• Participate in audits, inspections, and quality improvement initiatives.
• Build strong relationships with families, caregivers, and community partners.
• Collaborate with healthcare professionals and external agencies.
• Keep senior leadership informed through regular updates and reporting.

Skills

Leadership

Budgeting

Communication

Problem-solving

Organization

Education

Diploma or degree in Social Services, Psychology, Human Services, or a related field

Job description

Job Title: Residential Manager

Location: Crofton, BC

Reports To: Director of Operations

About Us

At Integra Support Services, we support adults withdevelopmental disabilities, including individuals with complex needs and dualdiagnoses, to live meaningful and fulfilling lives through person-centeredcare.

We’re more than a workplace—we’re a community. Our team ofdedicated staff, leadership, families, and community partners work together tocreate supportive, inclusive, and positive environments where individuals canthrive.

Integra Support Services is proud to partner with CommunityLiving British Columbia (CLBC), a provincial Crown corporation that funds andoversees services for adults with developmental disabilities, ensuring highstandards of care and accountability.

About the Role

We’re looking for a dedicated and experienced ResidentialManager to join our team.

As part of our leadership team, you will play a key role inover overseeing a range of programs that support individuals in both community-basedand residential settings. This position is responsible for the overalloperation, quality of care, and day-to-day management of assigned residentialhomes.

You will lead and support a team of support workers, ensureperson-centered services are delivered with excellence, and oversee essentialadministrative functions such as staffing, budgeting, and compliance. Mostimportantly, you will help create a safe, inclusive, and empowering environmentwhere individuals can thrive, build independence, and live with dignity.

Job Responsibilities

Program & Service Delivery

• Lead the day-to-day operations of residentialhomes, ensuring high-quality, person-centered care
• Champion individualized support by aligningservices with each person’s goals, needs, and preferences
• Continuously assess program effectiveness andimplement improvements
• Promote community inclusion, life skillsdevelopment, and overall well-being

Staff Leadership & Development

• Support recruitment, onboarding, and supervisionof support workers
• Provide coaching, feedback, and performancemanagement to build a strong, capable team
• Develop and manage staff schedules to ensureconsistent, quality coverage
• Foster a positive, respectful, and collaborativeteam culture

Operations, Compliance & Risk Management

• Manage program budgets responsibly, ensuringeffective use of resources
• Maintain accurate documentation and reporting inline with agency and regulatory requirements
• Ensure compliance with all applicablelegislation, policies, and licensing standards (CLBC)
• Promote a strong culture of health and safety
• Respond to incidents, concerns, and emergencieswith professionalism and urgency
• Participate in audits, inspections, and qualityimprovement initiatives

Relationship & Stakeholder Management

• Build strong relationships with families,caregivers, and community partners
• Collaborate with healthcare professionals andexternal agencies
• Keep senior leadership informed through regularupdates and reporting

Qualifications

• Diploma or degree in Social Services,Psychology, Human Services, or a related field (preferred)
• Minimum 2 years of experience in communityliving or residential care
• Previous leadership or supervisory experience isan asset
• Valid Class 5 Driver’s Licence
• Current First Aid certification
• Valid TB test

Skills & Abilities

• Strong understanding of person-centered planningand support practices
• Solid experience with budgeting andadministrative responsibilities
• Excellent leadership, communication, andproblem-solving skills
• Highly organized with the ability to managecompeting priorities in a fast-paced environment

Working Conditions

• Primarily office-based, with regular visits toresidential homes
• Flexibility to work occasional evenings,weekends, or be on-call as needed
• Dynamic environment that requires responsivenessand sound decision-making

Wages: $34 CAD- $36 CAD

Why Join Us

• Comprehensive Benefits Package – Enjoy extended health and dental coverage to support your well-being.
• Company Pension Plan – Plan for your future with our competitive retirement pension program.
• Engaging Work Environment – Participate in company events that foster connection, collaboration, and team spirit.

Integra is committed to upholding the values ofdiversity, equality and inclusion. We are committed to creating a diverseworkplace to represent the population we serve and to better meet the needs ofour stakeholders. Consider joining our team and being part of an innovative,inclusive and rewarding workplace. Multilingual skills and multiculturalcompetence are assets.