Resident Support Worker – Housing & Community Wellness

The Mustard Seed; Grande Prairie; On-site; CAD 40,000 - 52,000; Full time

Job summary

The Mustard Seed is currently seeking a Client Support Worker in Grande Prairie for a casual/relief on-site role. You will support residents, foster independence, and work with housing staff to promote community engagement and housing stability.

The position requires a diploma or degree, at least one year serving marginalized individuals, and strong communication and administrative skills. Training in First Aid and SafeTALK may be provided to ensure safety and service quality.

Qualifications

• Diploma or an undergraduate degree in related field
• Minimum of 1 year of experience working with marginalized individuals
• Passionate about ending homelessness in Alberta
• Strong communication skills and ability to work within a cross-functional team
• Strong administrative and computer skills
• Ability to interact with a variety of individuals
• Ability to de-escalate situations while remaining calm and professional
• Conflict resolution skills and ability to manage residents in crisis situations
• Willingness to complete required training (e.g., First Aid, SafeTALK, Non-violent) to be fully equipped to work with guest

Responsibilities

• Connect with a specified group of residents living in supportive housing on an on-going basis to assist in building the skills of daily living
• Support the working relationship between the residents and their support network
• Refer the residents back to their Case managers whenever possible/necessary and ensure there are clear lines of communication with outside organizations who serve the residents
• Refer residents to The Mustard Seed services and collaborate with those services
• Provide information about community supports
• Document resident interactions, resident referrals, progress and any change in behaviour
• Complete incident reports and daily logs in a timely manner
• Welcome and support volunteers when necessary
• Host community events
• Engage in intentional interaction with residents to build rapport and foster community
• Cover Front Desk for patrols and breaks
• Complete required training (e.g., First Aid, SafeTALK, Non-violent) and attend meetings
• Adhere to all policies and procedures; this includes Health & Safety and HR policies and procedures
• Other duties may be assigned

Skills

Communication skills

Cross-functional teamwork

De-escalation

Crisis management

Administrative skills

Interpersonal skills

Education

Diploma or undergraduate degree

Tools

Computer skills

Job description

The Mustard Seed is currently seeking a Client Support Worker in Grande Prairie for a casual/relief on-site role. You will support residents, foster independence, and work with housing staff to promote community engagement and housing stability.

The position requires a diploma or degree, at least one year serving marginalized individuals, and strong communication and administrative skills. Training in First Aid and SafeTALK may be provided to ensure safety and service quality.