Resident Services Manager

FirstService Residential; Edmonton; Sur place; CAD 70 000 - 95 000; Plein temps

Résumé du poste

FirstService Residential in Canada is seeking a Residential Manager to oversee day-to-day administration and operations across assigned residential properties, delivering a high level of customer service while coordinating leasing, maintenance, and occupancy strategies.

Reporting to the Property Manager, you will use Yardi, manage lease renewals, issue notices, review reports, and ensure compliance with the Residential Tenancies Act, while building strong community relationships.

Qualifications

• High School or post-secondary education required.
• Knowledge of the Residential Tenancies Act is required.
• Class 5 Operator license and a vehicle are required.
• Proficiency in MS Office; ability to learn new software.
• Experience using Yardi is an asset.
• Strong communication and organizational skills.

Responsabilités

• Ensure all property management policies and operations are executed to FirstService Residential standards.
• Oversee and participate in the full leasing process; train supports and teams as needed.
• Maintain knowledge of the property including availability, vacancy, suites, common areas, amenities, parking.
• Inspect vacant suites weekly to ensure Rent Ready condition.
• Develop leads from telephone and email inquiries within three hours and conduct personal tours.
• Enter rental applications into Yardi and obtain final approval within 12 hours.
• Conduct income and reference verification; perform credit checks.
• Facilitate signing of leases, schedules, assignments and addendums.
• Manage the renewal and retention program.
• Provide updated vacancy reports to the Property Manager on request.
• Issue notices such as violation, notice to enter, termination notices by approved method.
• Review monthly reports with the Property Manager.
• Ensure compliance with the Residential Tenancies Act.
• Attend Community events to build strong relationships within the community.
• Vehicle and Alberta Drivers License is required.

Connaissances

Interpersonal skills

MS Office

Verbal communication

Written communication

Detail oriented

Problem solving

Time management

Formation

High School Diploma or equivalent

Resident Tenancies Act knowledge

5th Class Operator License

Outils

MS Office

Yardi

Description du poste

Description

Job Responsibilities

Reporting to the Property Manager, the Residential Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises.The Residential Manager is a highly responsible individual who enjoys a variety of operations and project management tasks all while ensuring a high level of customer service is always maintained.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job

classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Responsible for ensuring all property management policies, procedures, and operations are executed to FirstService Residential Standards.
• Oversee and participate in the full leasing process; providing training to supports andteams as needed.
• Maintain a comprehensive and up to date knowledge of the property, including availability, vacancy, suite layouts, common areas, amenities, parking, etc.
• Inspect all vacant suites weekly to ensure they are in Rent Ready condition.
• Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to "personal tours"; conduct "personal tours" with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.
• Ensure rental applications are complete and information is accurately entered into Yardi for final approval from Property Manager within 12 hours of receipt of application.
• Conduct income verification and reference verification on applications
• Conduct credit checks using RentCheck.
• Advise applicants within a timely manner of status of application.
• Facilitate the signing of all leases, schedules, assignments and addendums.
• Manage the renewal and retention program.
• Provide updated and accurate vacancy reports to the Property Manager upon request.
• Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
• Review monthly reports as provided by Property Manager
• Ensure compliance with the Residential Tenancies Act in all procedures.
• Attend Community events to continue to build strong relationships within the community.
• vehicle and valid Alberta Drivers Licenses is required

Education and Experience

• High School Graduate; Post-Secondary Education or industry experience required
• Resident Tenancies Act knowledge required
• 5th Class Operator's License Required and person liable vehicle required.
• Intermediate knowledge of MS Office and aptitude to learn new software programs.
• Experience using Yardi is an asset
• Positive and energetic outlook, with the ability to work effectively under pressure
• Strong interpersonal skills
• Proven organizational skills; able to cope with changing tenant needs and deliver
• successful results within agreed upon time frames
• Excellent verbal and written communication skills
• Detail oriented; able to resolve problems using facts and sound reasoning

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.