Resident Services Manager

FirstService Residential Canada; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

FirstService Residential Canada is seeking a Residential Manager to oversee day-to-day administration and operations for assigned residential properties. You will report to the Property Manager and handle multiple tasks from leasing and inspections to reporting and community engagement.

The role requires strong organizational skills, excellent communication, and the ability to manage multiple priorities while delivering high levels of customer service and adherence to standards.

Responsibilities

• Carry out administration and execution of day-to-day services and strategies in residential property enterprises.
• Support leasing processes and maintain knowledge of property details, amenities, and occupancy.
• Coordinate with Property Manager on rent-ready inspections and lease signings.
• Assist in renewal and retention programs and prepare vacancy reports.
• Ensure compliance with applicable tenancy laws and internal standards.

Job description

Job Responsibilities

Reporting to the Property Manager, the Residential Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises. The Residential Manager is a highly responsible individual who enjoys a variety of operations and project management tasks all while ensuring a high level of customer service is always maintained.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job

Description

Reporting to the Property Manager, the Residential Manager carries out the administration and execution of the day-to-day services and strategies in all assigned residential property enterprises. The Residential Manager is a highly responsible individual who enjoys a variety of operations and project management tasks all while ensuring a high level of customer service is always maintained.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Responsible for ensuring all property management policies, procedures, and operations are executed to FirstService Residential Standards.


• Oversee and participate in the full leasing process; providing training to supports and teams as needed.


• Maintain a comprehensive and up to date knowledge of the property, including availability, vacancy, suite layouts, common areas, amenities, parking, etc.


• Inspect all vacant suites weekly to ensure they are in Rent Ready condition.


• Develop all leads including telephone and email inquiries within three hours of being received with an objective to converting to "personal tours"; conduct "personal tours" with the prospective resident outlining the features and benefits of the area, property, and the value of living at the property.


• Ensure rental applications are complete and information is accurately entered into Yardi for final approval from Property Manager within 12 hours of receipt of application.


• Conduct income verification and reference verification on applications


• Conduct credit checks using RentCheck.


• Advise applicants within a timely manner of status of application.


• Facilitate the signing of all leases, schedules, assignments and addendums.


• Manage the renewal and retention program.


• Provide updated and accurate vacancy reports to the Property Manager upon request.


• Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.


• Review monthly reports as provided by Property Manager


• Ensure compliance with the Residential Tenancies Act in all procedures.


• Attend Community events to continue to build strong relationships within the community.

vehicle and valid Alberta Drivers Licenses is required

Education And Experience

• High School Graduate; Post-Secondary Education or industry experience required


• Resident Tenancies Act knowledge required


• 5th Class Operator’s License Required and person liable vehicle required.


• Intermediate knowledge of MS Office and aptitude to learn new software programs.


• Experience using Yardi is an asset


• Positive and energetic outlook, with the ability to work effectively under pressure


• Strong interpersonal skills


• Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames


• Excellent verbal and written communication skills


• Detail oriented; able to resolve problems using facts and sound reasoning

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.