Resident Services & Housing Operations Coordinator

WoodGreen Community Services; Toronto; On-site; CAD 57,000 - 58,000; Full time

Job summary

WoodGreen Community Services in Toronto is seeking a Housing Services Coordinator (Permanent Full-Time) to manage daily housing site operations, tenancy administration, and community development within a subsidized housing environment.

Reporting to the Manager of Tenant Resolutions and Housing Operations, the role oversees rent collection, lease administration, tenant engagement, crisis intervention, and collaboration with external partners to support residents.

Qualifications

• Bachelor’s Degree in Social Services or related field.
• 2+ years of experience in social services.
• Knowledge of Residential Tenancies Act, Housing Services Act, OHRC, and AODA.
• Property management experience including lease administration, rent collection, and unit turnover.
• Experience with group facilitation and understanding of group dynamics.

Responsibilities

• Manage day-to-day property management and admin for housing sites.
• Administer RGI, leases, and rent collection; manage arrears.
• Facilitate tenant engagement and community development.
• Coordinate with building services to maintain facilities.
• Intervene in crises, mediate disputes, and support tenancy security.
• Act as service broker and liaison with external agencies.

Skills

Communication skills

Conflict resolution

Group facilitation

Crisis intervention

Analytical thinking

Problem-solving

Teamwork

Independent working

Education

Bachelor’s Degree in Social Services

Job description

WoodGreen Community Services in Toronto is seeking a Housing Services Coordinator (Permanent Full-Time) to manage daily housing site operations, tenancy administration, and community development within a subsidized housing environment.

Reporting to the Manager of Tenant Resolutions and Housing Operations, the role oversees rent collection, lease administration, tenant engagement, crisis intervention, and collaboration with external partners to support residents.