Resident Services Coordinator - Los Angeles

greystar; Newport; Sur place; CAD 51 000 - 55 000; Plein temps

Avantages offerts par ce poste

Housing discount

Medical benefits

Paid time off

401(k) with company match

Résumé du poste

Greystar is seeking a Resident Services Coordinator to deliver customer service to prospective tenants, current tenants and property staff, while helping plan and implement resident activities and a quality living experience.

At a 375-unit stabilized property, you will manage communications, events, and coordinate with maintenance. The role requires 1-2 years in resident services or customer service, and Yardi experience is preferred. Housing discount is offered along with robust benefits.

Qualifications

• 1-2 years of resident services or customer service experience required.
• Yardi systems experience preferred.

Responsabilités

• Provide effective customer service to prospective tenants, current tenants, and property staff.
• Coordinate resident activities and publish a property newsletter.
• Handle resident issues and assist with maintenance requests and incident reports.

Connaissances

Customer service

Outils

Yardi

Description du poste

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

JOB DESCRIPTION

Property Type: Stabilized

Unit Count: 375

Schedule: Tuesday-Saturday; 9am-6pm *subject to change depending on business needs.

Requirements

• 1-2 years of resident services or customer service experience required. Yardi systems experience preffered.

Housing Discount: This position is eligible for 40% housing discount.

Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.

Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.

Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.

Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.

Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.

Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Physical Demands

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.


• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).


• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.


• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.


• Incumbents must be able to work a flexible work schedule, which includes taking \"call\" during evenings, weekends and holidays.

#LI-LA1

Pay Range

The pay range for this position is $26.00 - $28.00/hour. (Newport Beach, CA)

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions

In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions

In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.


• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.


• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.


• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.


• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).


• 401(k) with Company Match up to 6%