Service Supervisor - Los Angeles

greystar; Newport; On-site; CAD 124,000 - 133,000; Full time

Benefits offered by this job

Competitive health benefits

Generous paid time off

Onsite housing discount

Job summary

Greystar is seeking a maintenance-focused professional for its Newport Beach community. The role ensures the upkeep of indoor/outdoor spaces, amenities, and common areas, maintaining safety and high standards. The candidate will handle repairs, manage make-ready processes, and supervise vendor work as needed.

The position emphasizes responding to resident requests, preventing issues, and upholding Greystar's service quality across all buildings and grounds.

Qualifications

• 3-5 years of property maintenance experience required.
• High Rise experience required.
• Experience handling work orders and routine maintenance tasks.

Responsibilities

• Assists and completes work orders from residents, diagnosing the source of defects and making repairs.
• Oversees and completes make-ready tasks to prepare vacant apartments for leasing and move-ins.
• Maintains standards for cleanliness and appearance of grounds, exteriors, and common areas to reflect Greystar quality.
• Inspects work done by staff and vendors to ensure safety, quality, and compliance.

Skills

Property maintenance

High Rise experience

Customer service

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall functionality.

JOB DESCRIPTION

Property Type: Stabilized

Unit Count: 375

Schedule: Monday-Friday; 9am-6pm *subject to change depending on business needs.

Requirements: 3-5 years of property maintenance experience required. High Rise experience required.

Housing Discount : This position is eligible for 100% housing discount.

Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

Develops standards for the cleanliness and overall appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.

Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.

Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required.

Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.

Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.

Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.

Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.

Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.

#LI-LA1

The annual salary range for this position is $87,360 - $93,600. (Newport Beach, CA)

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions : In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at