Resident Services Coordinator

Baptist Housing; White Rock; On-site; CAD 37,000 - 40,000; Full time

Job summary

Evergreen Manor in White Rock, BC, part of Baptist Housing, seeks a Resident Services Coordinator for a 6‑month maternity coverage. You will support the business office, handle resident inquiries, manage onboarding and files, assist with rent reviews, and help plan recreation programs.

The role emphasizes confidentiality, detail‑orientation, and teamwork while delivering welcoming resident experiences in a care‑oriented community.

Qualifications

• High School graduation is required.
• Formal training in basic accounting and MS Word/Excel is preferred.
• Emergency First Aid – Community Care training completed.

Responsibilities

• Provide professional reception services and respond to inquiries from residents, families, and visitors.
• Screen potential residents, manage waitlist, and conduct tours/pre-screening.
• Perform annual rent reviews and manage tenancy files with confidentiality.
• Develop resident communications and assist with recreation program planning.
• Support maintenance requests and participate in team meetings and events.

Skills

Interpersonal communication

Organization

Problem solving

Confidentiality

Education

High School graduation

Emergency First Aid – Community Care training

Tools

Microsoft Word

Microsoft Excel

Office equipment

Job description

Evergreen Manor | White Rock, British Columbia, Canada

Temporary Full-Time (6 month Mat Leave Coverage)

The Opportunity

At Baptist Housing, every day is an opportunity to help our seniors experience life well in supportive, vibrant communities. As a member of our team, you’ll find a fulfilling career in a collaborative environment where your growth and well‑being are genuinely valued.

We’re currently seeking a dedicated and compassionate Resident Services Coordinator to join our team at Evergreen Manor, White Rock. This temporary 6 month coverage (maternity leave coverage) provides essential administrative and resident services support, ensuring a warm, professional, and efficient experience for our residents and guests. The role is structured as 4 days of administrative support and 1 day dedicated to recreation activities.

About The Role

As the Resident Services Coordinator, you will act as an ambassador of Baptist Housing, providing administrative support to the business office while fostering a welcoming and supportive community environment. Reporting to the Administrator, you will handle general office tasks, respond to resident inquiries, manage resident onboarding and files, assist with annual rent reviews, and contribute to recreation program planning and delivery.

Key Responsibilities

• Model Baptist Housing values and demonstrate servant leadership in all interactions
• Provide professional reception services, answering inquiries from residents, families, and visitors by phone or in person
• Screen potential residents, manage the waitlist, and facilitate tours and pre‑screening interviews
• Perform annual rent reviews, including BC Housing subsidy applications
• Maintain a confidential resident database and accurate tenancy files
• Develop and manage resident communications, including letters, notices, posters, and menus
• Receive and communicate maintenance requests via the Maintenance Care system
• Assist in planning and implementing recreation programs, including setup of furnishings and equipment
• Respond to resident issues in the Administrator’s absence, escalating major concerns as needed
• Support other departments and participate in team meetings, committees, and resident events
• Attend work‑related conferences and seminars to maintain professional development
• Promote health and safety, demonstrating safe work practices and assisting residents as needed

Requirements

• High School graduation
• Formal training in basic accounting and Microsoft Word and Excel
• Completion of Emergency First Aid – Community Care training (St. John Ambulance or equivalent)
• A minimum of 3 years’ experience as a Resident Services Coordinator or equivalent combination of training and experience is preferred
• Exceptional interpersonal, communication, and problem‑solving skills
• Highly detail‑oriented, organized, and able to manage competing priorities
• Ability to maintain confidentiality and handle sensitive resident information
• Proficient in Microsoft Office (Word, Excel, Outlook) and general office equipment

About You

You’re compassionate, professional, and service‑oriented, with a natural ability to connect with residents, families, and team members. You thrive in a fast‑paced environment, managing priorities with ease while maintaining a calm, positive presence. Detail‑oriented and organized, you take pride in creating a welcoming atmosphere and delivering exceptional support. Your commitment to confidentiality, problem‑solving, and teamwork aligns with our values of compassion, honesty, respect, stewardship, and servant leadership.

Compensation & Benefits

An hourly wage range of $27.00 - $28.99 You’ll be welcomed into a warm and supportive work environment, with opportunities to grow professionally while making a meaningful difference in the lives of our residents.

Baptist Housing Careers

Our Promise to You!

At Baptist Housing, every day is an opportunity to help seniors experience life well in supportive communities. You’ll be part of a committed, compassionate team that fosters a welcoming, relational environment where your contributions are valued and recognized.

Why Work at Baptist Housing?

Meaningful Service: Make a real impact on the lives of our residents.

Supportive & Fun Community: Work in a safe, supportive, and enjoyable environment.

Recognition & Appreciation: Receive recognition for your contributions through team programs and events.