Resident Manager - Temporary

GDI Services (Canada) LP; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

GDI Services (Canada) LP is seeking a Regional Operations Supervisor to lead facility maintenance projects across multiple sites in Ontario. The role focuses on driving performance, safety, and client satisfaction through effective supervision and clear communication.

The successful candidate will manage labor, budgets, reporting, and compliance with health and safety standards while collaborating with unions and client contacts to deliver high quality services on time and within contract terms.

Qualifications

• Experience with financial analysis and project management in a facilities environment.
• Strong leadership and ability to manage teams across sites.
• Excellent communication and attention to detail.
• Experience dealing with Unionized staff and labor relations.
• Knowledge of health and safety regulations and ISO/KPIs.

Responsibilities

• Cultivate a culture of inclusion, innovation, productivity, and collaboration.
• Build strong relationships, listen intently, and communicate clearly.
• Ensure service requirements are met per contract agreement.
• Adjust labor hours based on vacancy reports.
• Review monthly inventory and keep orders within budget.
• Present quarterly client reports (PowerPoint).
• Enforce progressive disciplinary actions as necessary.
• Review and update job duty descriptions and track assignments.
• Create work orders and submit to accounting for billing.
• Conduct periodic site inspections to assure quality and report to client contact.
• Maintain positive client relations through contract reviews.
• Ensure invoicing is accurate for additional services and labor costs.
• Maintain positive relations with Unions.
• Complete monthly reporting and participate in operations meetings.
• Train Administrative staff and Supervisors on safety and reporting.

Skills

Financial analysis

Project management

Leadership

Multi-site leadership

Communication

Problem solving

MS Office/Excel

Unionized staff

Health & Safety

ISO/KPIs

Job description

08920-OXF SCARB TOWN CTR
300 BOROUGH DR
SCARBOROUGH, ON M1P4P5, CAN

Overview

GDI provides best in class integrated facility maintenance services to the United States and Canada. We have more than 30,000 team members and decades of experience delivering environmentally friendly processes and client-focused service.

Responsibilities

• Cultivate a culture that promotes inclusion, innovation, productivity, and collaboration.
• Build strong relationships, listen intently, and utilize clear and transparent communication.
• Ensure that all service requirements are maintained as per the contract agreement.
• Adjust labor hours based on vacancy reports.
• Review monthly supply inventory and keep orders within budget.
• Resident manager reports directly to the Director of Ops.
• Present quarterly business reports to the client (PowerPoint).
• Investigate and enforce progressive disciplinary actions as necessary.
• Review and update job duty descriptions (Microsoft Word).
• Track periodic assignments using a chart format (Excel).
• Understand pricing and submit quotes for extra services.
• Conduct periodic site inspections to ensure quality levels are maintained and communicated to the client contact.
• Create work orders and submit to accounting for billing.
• Conduct periodic evening site audits to verify staffing levels, sign-in sheets, and uniform condition.
• Maintain positive client relationships through regular contract review meetings.
• Ensure invoicing is accurate for additional services and labor costs remain on budget.
• Maintain positive relations with Unions.
• Complete all monthly reporting on time and accurately.
• Participate in operations management meetings and share best industry practices.
• Train Administrative Assistant, Supervisors, and Quality Control specialists to ensure efficient and safe work, reporting deficiencies and incidents promptly.

Skills and Experience

• Financial analysis and project management skills.
• Leadership, team building, and employee management skills.
• Ability to work across multiple sites as a team leader.
• Excellent communication skills and high attention to detail.
• Effective problem-solving skills.
• Strong computer skills (MS Office); Excel proficiency and experience with standard work charts.
• Experience dealing with Unionized staff.
• Health and Safety background (holding JHSC meetings, WPI, etc.).
• Manage ISO requirements and KPIs (KPIS).

Other

• Previous supervisory experience within the cleaning industry is preferred.
• Understanding of proper use and maintenance of cleaning equipment and chemicals.
• Understanding of health and safety issues.
• Flexible in adjusting workloads to manage absenteeism and special projects.
• On-call for emergency situations.
• Driver’s license required.
• Other duties as assigned.

Must be able to pass a Criminal Record Check.

GDI Services (Canada) LP is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, GDI Services (Canada) LP will work with you to determine how to meet your needs.