Resident Manager - Floater

Mainstreet-Equity-Corp; Surrey; On-site; CAD 50,000 - 51,000; Full time

Job summary

Mainstreet-Equity-Corp in Courtenay, BC is hiring a Live-In Resident Manager (Floater) to oversee daily operations and administrative duties across multiple sites.

The role includes tenant relations, lease negotiations, and coordinating maintenance with staff. Candidates should have at least 2 years in property management and be comfortable traveling between Courtenay, Victoria, and Duncan.

Qualifications

• Experience in property management/sales/hospitality management.
• Prior residential property management experience will be an asset.
• Minimum 2 years of experience.
• Should have knowledge of Microsoft Office Suite and Outlook.
• Must possess a valid driver's license and a reliable vehicle.
• Must successfully complete a security clearance.
• Flexibility to work 10 am to 7 pm, 5 days a week, may include weekends.
• Must be available to work on the first and last day of every month.

Responsibilities

• Generate new business, set up appointments and conduct unit showings with prospective tenants.
• Negotiate or approve rental or lease of various properties and ensure terms are met.
• Answer tenant inquiries and address issues within 24 hours.
• Meet tenants in a friendly and professional manner.
• Coordinate capital improvement plans with regional manager and maintenance staff.
• Monitor repairs and renovations; manage tenant maintenance requests.
• Ensure upkeep of firefighting and security equipment and systems.
• Schedule staff for area maintenance; snow/ice removal; clean turnover suites.
• Collect rental payments and administer deposits; use Yardi for reports.
• Receive supplies and assist head office; supervise staff and contractors.
• Attend training and meetings; liaise with utility/phone contractors.

Skills

Property management experience

MS Office / Outlook

Driver's license

Security clearance

Flexible hours

First/last day availability

Tools

Microsoft Office Suite

Outlook

Job description

Salary Range: $50,000.00 To $50,400.00 Annually

Position: Floater - Resident Manager

Location: Courtenay, BC (oversees 3 sites: Courtenay, Victoria, and Duncan on a regular basis)

Position Summary

We are hiring a Live-In Resident Manager (Floater) who will be responsible for the daily operations and administrative duties of multiple assigned sites.

Business Development, Marketing & Customer Service

• Generate new business, set up appointments and conduct unit showings with prospective tenants.
• Negotiate or approve rental or lease of various properties in a portfolio on behalf of the company and ensure that terms of lease agreement are met.
• Answer current and/or prospective tenant inquiries.
• Ensure that residents’ issues and service requests are addressed within 24 hours.
• Meet and interact with tenants in a friendly and professional manner.

Property Repair & Maintenance

• Coordinate with regional manager and maintenance staff to implement effective capital improvement plans.
• Co-ordinate and monitor progress of repairs, maintenance and renovations carried out on buildings.
• Manage tenant maintenance requests including proper follow-up to ensure satisfaction and timely completion.
• Ensure upkeep and regular maintenance of firefighting and security equipment and systems.
• Inspection of buildings and vacant suites to report on any deficiencies and maintenance requests.

Upkeep & Area Maintenance

• Manage and schedule staff required for area maintenance, cleaning, garbage removal, landscaping etc.
• Ensure snow and ice removal, salting of entrances, walkways, rooftop accesses etc.
• Schedule all cleaning and repair of turnover suites.
• Ensure handling and disposal of garbage and recycling bins.
• Ensure general maintenance of underground garage and parking levels, service rooms, foyers, patios and rooftops.
• Ensure watering of gardens and lawns.
• Ensure vacuuming, sweeping and mopping of carpeted or tiled common areas.
• Ensure general maintenance of common areas (lobbies, elevators, hallways, stairwells, windows etc.) and amenity areas (laundry rooms, recreation rooms etc).
• Ensure dusting and cleaning of garbage chutes, garbage rooms, walls floors and recycling rooms.

Administrative Duties

• Ensure timely collection and deposits of rental payments and administer damage deposits.
• Utilize Yardi system to record transactions and run various operational reports.
• Receive supplies and sending paperwork to the head office.
• Assist and support other Resident Managers as required.

Other Duties

• Attend training and meeting with head office work with utility companies, phone companies and contractors for entering the properties for their work.
• Supervise staff, service providers and contractors to oversee the quality of work performed.
• Perform other duties as assigned by the senior management.

Qualifications and requirements

• Experience in property management/sales/hospitality management
• Prior residential property management experience will be an asset
• Minimum 2 years of experience in some capacity
• Should have knowledge of Microsoft Office Suite and Outlook
• Must possess a valid driver's license and a reliable vehicle
• Must successfully complete a security clearance
• Flexibility to work 10 am to 7 pm, 5 days a week, may include weekends
• Must be available to work on the first and last day of every month