Resident Manager

Hallmark Housekeeping Services Inc.; Toronto; On-site; CAD 62,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Job summary

Hallmark Housekeeping Services Inc. is seeking a seasoned Resident Manager to lead janitorial operations at a premier commercial building in downtown Toronto.

This hands-on role requires guiding cleaning teams, understanding systems, products and equipment, and safeguarding high quality standards. Responsibilities include supervising daily work, coordinating with Supervisors and property management, handling work orders, and ensuring payroll, billing, and inventory controls are executed

Qualifications

• Five or more years of supervisory or management experience in commercial janitorial, facilities, or building services.
• Working knowledge of commercial cleaning procedures, products, and equipment.
• Demonstrated ability to lead frontline teams, including scheduling, coaching, and performance management.
• Strong verbal and written English communication; additional languages are assets.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and operational software.
• Proven client service and interpersonal skills, with sound judgment in resolving service issues.
• Ability to manage competing priorities in a demanding, fast-paced environment.
• Knowledge of WHMIS, OHSA, and Joint OH&S Committee experience is an asset.
• Availability to work afternoon and evening shifts and to participate in rotating after-hours on-call schedule.
• Willingness to complete a criminal record check and site clearance.

Responsibilities

• Oversee janitorial work per contract specifications.
• Organize, delegate, and supervise day-to-day tasks.
• Collaborate with Supervisors to ensure completion of work.
• Liaise with property management and tenants; complete work orders.
• Perform regular quality assurance and health & safety inspections.
• Conduct staff meetings on health & safety, projects, and events.
• Complete payroll and billing administrative tasks.
• Adhere to budgets provided by the Operations Manager.
• Order supplies and manage inventory levels.
• Manage equipment inventory and preventative maintenance programs.
• Provide training and orientation to new employees and ongoing staff.

Skills

Supervisory/management experience

Strong communication

Client service/interpersonal skills

Ability to manage priorities

Problem solving/decisiveness

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

• Competitive compensation ($62,000 to $65,000) plus a comprehensive health benefits package, and a retirement savings plan
• Apply by November 16, 2026

About Hallmark

Hallmark Housekeeping Services Inc. is Canada’s premium janitorial partner, and an industry leader in sustainable and innovative solutions. Our focus is to serve our customers by providing a consistent and superior service in an economical, safe, and environmentally responsible manner. Since our inception in 1977, we have remained focused on being an employer of choice, by fostering an engaging organizational culture, and prioritizing the well-being of all members of our team.

Position Summary

Hallmark is seeking an experienced and highly organized Resident Manager to oversee and support the day-to-day delivery of janitorial services at a prestigious commercial office building in downtown Toronto. This is a hands‑on role suited to a candidate who has led janitorial teams, understands cleaning systems, products, and equipment, and can manage a workforce, while ensuring a consistent standard of quality in cleaning.

The responsibilities of this position include:

• Overseeing the completion of all janitorial work in accordance with contract specifications
• Organizing, delegating, and supervising day-to-day work assignments and projects
• Collaborating with Supervisors to ensure completion of all assigned work
• Liaising with property management and building tenants, and ensuring all work orders and customer requests are completed in a timely manner
• Performing regular quality assurance and health & safety inspections
• Conducting staff meetings addressing various topics such as health & safety, ongoing projects, and upcoming events
• Completing various administrative tasks including payroll and billing
• Adhering to budgets provided by the Operations Manager
• Ordering supplies and managing inventory levels
• Managing equipment inventory and ensuring preventative maintenance programs are being followed
• Providing training and orientation to all new employees, and ongoing training to staff

Qualifications

In addition to having considerable experience working in the janitorial or facilities services industry, the ideal candidate should possess the following qualifications and skills:

• Five or more years of supervisory or management experience in commercial janitorial, facilities, or building services operations
• Working knowledge of commercial cleaning procedures, techniques, products, and equipment, including floor and carpet care
• Demonstrated ability to lead frontline teams, including scheduling, coaching, and performance management
• Strong verbal and written communication skills in English; additional languages are an asset
• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word, and the ability to learn operational software quickly
• Proven client service and interpersonal skills, with sound judgment in resolving service issues
• Ability to manage competing priorities in a demanding, fast-paced environment
• Working knowledge of the Workers Compensation Act, the Occupational Health and Safety Act, and WHMIS; Joint Occupational Health and Safety Committee experience is an asset
• Availability to work afternoon and evening shifts and to participate in a rotating after-hours on-call schedule
• Willingness to complete a criminal record check and any client-mandated site clearance

What Hallmark Offers

• Comprehensive health and dental benefits
• Retirement savings plan
• Ongoing training and development, and clear paths for advancement within a growing organization
• A stable, pan-Canadian company that has served the Canadian market since 1977