Assistant Operations Manager

Hallmark Clean; Vancouver; On-site; CAD 68,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Company vehicle

Job summary

Hallmark Housekeeping Services Inc. is seeking an experienced Assistant Operations Manager to support the Operations Manager in day-to-day janitorial services across Metro Vancouver.

This hands-on role requires leadership across multiple sites with afternoon and evening shifts and a rotating after-hours on-call schedule. The position involves managing operations, QA inspections, coaching staff, monitoring budgets, payroll processing, supply purchasing, client liaison, and safety orientation.

Qualifications

• Minimum of three years in supervisory or management roles in commercial janitorial or facilities operations.
• Knowledge of cleaning procedures, products, and equipment including floor and carpet care.
• Proven ability to lead frontline teams, including scheduling, coaching, and performance management.
• Strong English communication skills; additional languages are an asset.
• Proficiency with Microsoft Office and the ability to learn operations software quickly.

Responsibilities

• Manage afternoon and evening janitorial operations across assigned sites, upholding quality standards.
• Conduct quality assurance inspections and document deficiencies.
• Support site managers with coaching and performance follow-up.
• Monitor labour hours, supply usage, and site costs against budgets.
• Review bi-weekly payroll and resolve timekeeping discrepancies.
• Coordinate monthly supply purchasing, receiving, and invoicing.
• Act as day-to-day client contact and respond to service requests.
• Assist with recruitment, onboarding, and safety orientation.
• Ensure compliance with health and safety legislation and client site rules.
• Respond to after-hours emergencies on a rotating on-call basis.
• Assist with mobilization of new sites and periodic cleaning projects.

Skills

Supervisory experience

English communication

Microsoft Office

Client service

Site management

Safety orientation

Time management

Driver's license

Criminal record check

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

• Competitive compensation ($68,000 to $78,000) plus a performance bonus, a comprehensive health benefits package, a retirement savings plan, and a company vehicle
• Apply by October 30, 2026

About Hallmark

Hallmark Housekeeping Services Inc. is Canada’s premium janitorial partner, and an industry leader in sustainable and innovative solutions. Our focus is to serve our customers by providing a consistent and superior service in an economical, safe, and environmentally responsible manner. Since our inception in 1977, we have remained focused on being an employer of choice, by fostering an engaging organizational culture, and prioritizing the well‑being of all members of our team.

Position Summary

Hallmark is seeking an experienced and highly organized Assistant Operations Manager to support the Operations Manager in the day-to-day delivery of janitorial services across a portfolio of commercial sites in Metro Vancouver. This is a hands-on role suited to a candidate who has led janitorial teams, understands cleaning systems, products, and equipment, and can hold a multi-site portfolio to a consistent standard of quality. The successful candidate will work primarily on an afternoon and evening schedule and will participate in a rotating after-hours on-call schedule.

The responsibilities of this position include:

• Manage afternoon and evening janitorial operations across an assigned portfolio of contract locations, holding every site to Hallmark’s quality standards
• Conduct scheduled and unscheduled quality assurance inspections, document deficiencies, and confirm corrective action is completed
• Support site managers and supervisors with day-to-day direction, coaching, and performance follow-up
• Monitor labour hours, supply usage, and site costs against approved operating budgets, and report variances to the Operations Manager
• Review and submit bi-weekly payroll for assigned sites, and resolve timekeeping discrepancies
• Coordinate monthly supply purchasing, receiving, and invoice reconciliation
• Transport and deliver equipment, supplies, and materials between sites as required
• Act as a day-to-day point of contact for client representatives, responding to service requests and escalating issues appropriately
• Support recruitment, onboarding, and training of site staff, including WHMIS and job-specific safety orientation
• Enforce compliance with health and safety legislation, Hallmark policies, and client site rules, and support incident reporting and investigation
• Respond to after-hours emergencies and service failures on a rotating on-call basis
• Assist with the mobilization of new sites and with periodic project work such as floor care, carpet extraction, and window cleaning

Qualifications

In addition to having considerable experience working in the janitorial or facilities services industry, the ideal candidate should possess the following qualifications and skills:

• Three or more years of supervisory or management experience in commercial janitorial, facilities, or building services operations
• Working knowledge of commercial cleaning procedures, techniques, products, and equipment, including floor and carpet care
• Demonstrated ability to lead frontline teams, including scheduling, coaching, and performance management
• Strong verbal and written communication skills in English; additional languages are an asset
• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word, and the ability to learn operational software quickly
• Proven client service and interpersonal skills, with sound judgment in resolving service issues
• Ability to manage competing priorities across multiple sites in a demanding, fast-paced environment
• Working knowledge of the Workers Compensation Act, Occupational Health and Safety Regulation, and WHMIS; Joint Occupational Health and Safety Committee experience is an asset
• Valid British Columbia Class 5 driver’s licence and a clean driving record
• Availability to work afternoon and evening shifts and to participate in a rotating after-hours on-call schedule
• Willingness to complete a criminal record check and any client-mandated site clearance