Resident Hospitality Coordinator

Wheatland Housing; Strathmore; Hybrid; CAD 42,000 - 56,000; Full time

Job summary

Wheatland Housing Management Body is seeking four compassionate, reliable, and resident focused "Resident Hospitality Coordinators" to join our Supportive Living team at Wheatland Lodge. The successful candidates will provide non-clinical resident support, hospitality, assistance with daily needs, and service coordination to enhance quality of life and the overall experience of our residents.

These positions will also offer an important after-hours point of contact for residents, families,

Qualifications

• Health Care Aide certification or equivalent is preferred.
• Current CPR and First Aid certification required.
• Experience with older adults or supportive living is an asset.
• Clear Criminal Record Check with Vulnerable Sector Search is required.

Responsibilities

• Provide basic resident assistance, meal delivery, companionship and comfort.
• Safely porter residents and assist with mobility when not arranged by Home Care.
• Respond to call bells and routine requests within scope.
• Coordinate scheduled medication delivery and assist with appointments.
• Welcome residents returning from hospital and support their transition.
• Serve as a point of contact for families, visitors and external providers.
• Provide palliative and emotional support; maintain a calm, respectful environment.
• Escort residents to programs, encourage participation and social engagement.

Skills

Interpersonal skills

Organizational skills

Time management

Communication skills

Independent work

Teamwork

Dignity, privacy & safety

Proritizing multiple responsibilities

Calm under pressure

Education

Health Care Aide certification

CPR & First Aid certification

Experience with older adults or supportive living

Criminal Record Check (Vulnerable Sector)

Job description

Wheatland Housing Management Body is seeking four compassionate, reliable, and resident focused "Resident Hospitality Coordinators" to join our Supportive Living team at Wheatland Lodge.The successful candidates will providenon-clinical resident support, hospitality, assistance with daily needs, and service coordinationto enhance the quality of life and overall experience of our residents.These positions will also offer an importantafter-hours point of contactfor residents, families, visitors, pharmacies, Home Care providers, and external service providers.

Resident Support and Daily Services:

• Provide basic resident assistance, meal delivery, companionship and comfort.
• Safely porter residents throughout the lodge when transportation is not arranged through Home Care.
• Respond to resident call bells and routine requests within scope.
• Assist with maintaining a clean, comfortable, and welcoming environment for residents.
• Identify and promptly report clinical, safety, or other concerns to nursing staff or the Site Manager.

Care and Service Coordination:

• Coordinate scheduled medication delivery to resident rooms in accordance with organizational policies and scope of practice.
• Assist residents with appointment departures and arrivals, including retrieving and preparing wheelchairs.
• Coordinate routine resident service requests and communicate relevant information to appropriate staff.
• Complete required documentation related to resident interactions, care activities, incidents, appointments, hospital returns, and communications.

Hospital Return Coordination:

• Welcome and assist residents returning from hospital.
• Support residents with their transition back to the lodge.
• Communicate relevant information to nursing staff and families as appropriate.
• Assist with immediate practical and comfort needs.
• Report changes in condition or other concerns promptly to nursing staff.

Family, Visitor & Community Support:

• Serve as a point of contact for residents, families, visitors, pharmacies, Home Care and other external service providers during assigned hours.
• Respond to routine questions within the scope of the position.
• Direct clinical, urgent, or operational concerns to the appropriate staff member.
• Support positive and professional relationships with residents, families, visitors and community partners.

Palliative Care Support:

• Provide practical and emotional support to residents and families during palliative care, within Lodge policies and scope of practice.
• Support family members and visitors with routine needs.
• Provide appropriate comfort measures within scope.
• Coordinate with nursing staff and assist in maintaining a calm, respectful, and supportive environment.

Recreation & Activity Support:

• Escort residents to programs and events.
• Encourage resident participation and social engagement.
• Provide additional support during periods of increased resident activity.

Education & Qualifications:

• Health Care Aide certification or other relevant education and experience appropriate to the assigned duties is an asset.
• Current CPR and First Aid certification.
• Experience working with older adults, or in a supportive living, healthcare, or community services is an asset.
• Clear Criminal Record Check with Vulnerable Sector Search is required.

Skills & Abilities:

The successful candidate will demonstrate:

• Excellent interpersonal, organizational, time management and communication skills.
• Ability to work independently and as part of a team.
• Demonstrated commitment to resident dignity, privacy, confidentiality, safety and person-centered care principles.
• Ability to prioritize multiple responsibilities.
• Ability to remain calm and professional during emergencies.

Physical Requirements:

• Ability to stand and walk frequently throughout the lodge during a scheduled shift.
• Ability to safely assist and porter residents using wheelchairs and other approved mobility equipment.
• Ability to push, pull, and maneuver wheelchairs and other equipment.
• Ability to assist with transfers and repositioning within training and scope of practice.
• Ability to bend, reach, squat, and kneel as required to assist residents and complete routine duties.
• Ability to lift and carry items, such as, meal trays, supplies and resident belongings.
• Ability to work in a physically active environment and respond promptly to resident needs.

Working Conditions:

• Multiple positions / shifts available
  • Day Shift:7:00 AM - 2:00 PM -- Two positions available
  • Evening Shift: 2:00 PM - 8:00 PM -- Two positions available
• Rotation:
  • Four Days On / Four Days Off Rotation
• Position requires regular interaction with residents, families, visitors, healthcare providers, and community service providers.
• May involve exposure to sensitive situations, including hospital returns, resident emergencies, and palliative care.