Resident & Family Experience Coordinator (Social Worker) Temporary, Part-Time/ 7.5 hours weekly

Sienna Senior Living; Lake Country; Presencial; CAD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health plan

RRSP matching

SOAR program

Employee share plan

Learning & growth

Inclusive culture

Descripción de la vacante

Sienna Senior Living in Lake Country, BC, is seeking a Resident & Family Experience Coordinator to join the Long Term Care team. You will be the main point of contact for residents and families, coordinating care and services to enrich daily health and well-being.

You will lead move-in/out processes, provide social work support, and collaborate with leadership to address concerns, promoting service excellence and hospitality.

Formación

• College/University degree required.
• 3 years of healthcare or related experience preferred.
• Provincial social work registration required.

Responsabilidades

• Provide care and service coordination to residents and families.
• Lead the resident move-in, transfer, and move-out processes.
• Provide social work to residents in long-term care.
• Collaborate with leadership to promptly resolve concerns for residents and families.
• Promote service excellence and hospitality.
• Coordinate resident and family satisfaction surveys and develop action plans based on feedback.

Conocimientos

Compassionate

Customer focus

Detail oriented

Multitasking

Collaborative

Tactful

Educación

College/University degree

Descripción del empleo

Resident & Family Experience Coordinator

Social Worker

Lake Country Lodge, BC

This posting is for an existing vacancy.

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.

At Sienna, we empower our team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

If this resonates with you, please keep reading.

What Sienna Offers

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal, and professional needs, including:

• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth opportunities
• A welcoming culture that values diversity and differing perspectives, experiences , and beliefs

What You’ll Be Doing

You will be a welcomed member of the Long Term Care team at Name Community , working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Resident & Family Experience Coordinator , you’ll be the main point of contact for residents & families at the Community. You will build relationships with residents and their loved ones by coordinating care and services that enrich their daily health and well - being. As an individual and part of a wider team, you will be a strong contributor to the culture of the Community, where the focus is always on cultivating happiness in daily life.

How You’ll Succeed

• Provide Care and Service Coordination to Resident and Families
• Lead the resident move in, transfer , and move out process
• Provide social work to residents living in long term care
• Collaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfied
• Promote service excellence and hospitality
• Coordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experience
• Coordinate and facilitate resident care conferences

  Who You Are

  • You are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respect
  • You have completed a College/University degree
  • You are a provincially registered Social Worker
  • You have 3 years’ experience in healthcare, social services or related sector
  • You are customer focused and detailed oriented. You can multi-task and collaborate with leaders and team members
  • You exercise tact and diplomacy in working with seniors and their families

  What You Need To Know

  • Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
  • You must be legally eligible to work in Canada or have a valid work/study permit
  • You must successfully pass a Vulnerable Sector Check
  • Sienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position