Resident & Family Experience Coordinator (Social Worker) | Permanent, Full-Time

Sienna Senior Living; Kamloops; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Resident & Family Experience Coordinator, where your passion for helping others will shine. In this full-time role, you will lead the resident transition process, provide essential social work support, and foster connections within the community. Your expertise will enhance the lives of residents and their families while collaborating with a dedicated team. This position offers a unique opportunity to make a meaningful impact in the lives of others, ensuring their well-being and satisfaction. Embrace a fulfilling career with a commitment to diversity and inclusion.

Qualifications

• Minimum of three years’ experience in healthcare or social services.
• Registered Social Worker as per provincial legislation.

Responsibilities

• Lead resident move-in, transfer, and move-out processes.
• Support residents and families through social work counselling.
• Plan and implement social work services and support groups.

Skills

Registered Social Worker

Healthcare experience

Customer service

Strong communication skills

Organizational skills

Education

Bachelor's Degree in Social Work

Job description

Resident & Family Experience Coordinator (Social Worker) | Permanent, Full-Time

Job Category: Analyst II

Requisition Number: RESID065132

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• Posted: May 1, 2025
• Full-Time

Locations

Showing 1 location

Ridgeview Lodge Community
920 Desmond St
Kamloops, BC V2B, CAN

Description

If you’re passionate about being part of a team committed to the Team Member Experience, driven by innovation and growth, then join us!

The Resident & Family Experience Coordinator III plays a critical role within our communities, impacting residents’ lives and fostering human connection.

As a Resident & Family Experience Coordinator III, your typical day will include:

1. Leading the resident move-in, transfer, and move-out process in line with organizational standards, including facilitating applications, assisting with financial supports, conducting tours, and introducing residents/families/SDMs to the community and its operations.
2. Supporting residents and families through social work counselling, collaborating with the inter-professional team to assess and develop care plans that address psychosocial and social needs, promoting overall well-being and safety.
3. Planning, developing, implementing, and evaluating social work services and support groups tailored to residents’ and families’ needs, engaging external resources as necessary.
4. Assisting residents and families with advanced care planning and treatment discussions within the scope of Social Services, including funeral arrangements.
5. Recruiting and supervising social work students’ placements.
6. Managing feedback received in the resident home area/neighborhood, ensuring timely responses and satisfactory outcomes.
7. Providing reports and analysis of feedback to Leadership & Quality Committees.

Must haves:

• Registered Social Worker as per provincial legislation.
• Minimum of three years’ experience in healthcare, social services, or related sectors.
• Knowledge of the Long Term Care Act & Regulations (preferred).
• Customer service experience (asset).
• Hospitality and/or sales experience (asset).
• Strong oral and written communication skills.
• Organizational, planning, and delegation abilities.

Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion. Support for accommodations is available throughout the recruitment process upon request.