Resident Experience Specialist — Flexible Hours & Growth

Centurion Asset Management Inc.; Southwestern Ontario; On-site; CAD 25,000 - 30,000; Full time

Job summary

Centurion Asset Management Inc. is seeking a Customer Service Representative for the MARQ student housing community. You will assist current and prospective Residents, show available units, and help secure leases while upholding Centurion's standards of service.

The role reports to the Assistant General Manager and requires 2–3 years of customer service experience, excellent oral and written communication, strong organizational skills, and a proactive, customer-focused mindset.

Qualifications

• A passion for excellence in customer service delivery;

Responsibilities

• Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all current and prospective Resident inquiries.
• Customer Service: Professionally and courteously handle all current and prospective Resident inquiries, feedback, complaints or concerns, and elevate any issues to the Assistant General Manager or General Manager.
• Ongoing Operations: Answer all current and prospective Resident inquiries. Conduct viewings with prospective Residents, making sure to promote Centurion's value proposition.
• Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms.
• Obtain all prospective Resident information, including those gathered through email, telephone, or building Guest Cards. Place requesting prospective Residents onto the Waiting List and follow up with them regularly.
• Assist with organizing, marketing and hosting of student events, including Open Houses, Resident events, etc.
• Assist with move-ins and move-outs, conducting suite inspections with Residents as required.
• Inform the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Follow-up

Job description

Centurion Asset Management Inc. is seeking a Customer Service Representative for the MARQ student housing community. You will assist current and prospective Residents, show available units, and help secure leases while upholding Centurion's standards of service.

The role reports to the Assistant General Manager and requires 2–3 years of customer service experience, excellent oral and written communication, strong organizational skills, and a proactive, customer-focused mindset.