Resident Engagement Lead — Activities & Volunteer Programs

Sunrise Senior Living; North Vancouver; On-site; CAD 38,000 - 47,000; Full time

Job summary

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs across Canada. You will create meaningful connections, manage volunteers, and collaborate with sales and resident care to welcome new residents, while ensuring safety and Sunrise quality standards.

Ideal candidates have 2+ years of leadership in senior living or related fields, strong event planning skills, and experience

Qualifications

• 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer/engagement technology and reporting preferred.
• Sound judgment in a fast-paced environment.
• Passion for creating meaningful resident experiences.
• Valid driver’s license, if required.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling, and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.
• Ensure compliance with safety, regulatory, and Sunrise quality standards.

Skills

Leadership

Team leadership

Event planning

Organizational skills

Communication

Volunteer management

Engagement reporting

Job description

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs across Canada. You will create meaningful connections, manage volunteers, and collaborate with sales and resident care to welcome new residents, while ensuring safety and Sunrise quality standards.

Ideal candidates have 2+ years of leadership in senior living or related fields, strong event planning skills, and experience