Resident Care Manager (RCM) - Full Time (Evening & Night)(FT) - Hillcrest Place - Relocation Bonus Available

Extendicare; Brandon; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation bonus

Job summary

Extendicare in Brandon, Manitoba is seeking an Assistant Director of Care (ADOC) to lead clinical operations and drive safe, high-quality, compassionate care for residents.

Reporting to the Director of Care, you will oversee assigned clinical areas, collaborate with care teams, and promote a customer service philosophy to improve resident satisfaction while meeting accreditation standards.

Responsibilities

• Manage assigned program areas per Extendicare's Model of Care, ensuring implementation and performance in line with standards.
• Identify risks and mitigation strategies, escalating as appropriate with organizational teams.
• Monitor and ensure compliance with regulations, licensing, accreditation, and employment standards, including investigations and action planning.
• Collaborate with the Director of Care, interdisciplinary team, and residents and families to deliver and optimize care.
• Lead development, implementation, and oversight of quality improvement initiatives to meet goals.
• Engage with vendors on quality initiatives and train requirements; collaborate with community health partners.
• Foster professional growth and engagement through mentorship and training to enhance team performance.

Job description

Job Description

Evening & Night shift vacancy.

• Relocation bonus available*

This position is located in Brandon, Manitoba.

Reporting to the Director of Care, the Assistant Director of care (ADOC) is a highly skilled leader who contributes to Extendicare's purpose of Helping People Live Better by supporting and leading a high-performing team dedicated to delivering safe, high-quality, and compassionate care to all residents.

Under the direction of the Director of Care, the ADOC leads and provides oversight for assigned clinical areas as per Extendicare's model of care and collaborates with other members of the care team to ensure exceptional resident centered care and best practices are consistent with Extendicare, Accreditation standards, and all regulations.

The ADOC will engage with residents and families and promote a customer service philosophy to continuously improve resident satisfaction and achieve our mission to provide people with the care they need, wherever they call home.

Key Outcomes

• Serve as a strong advocate for resident safety and ongoing improvement of quality care.
• Attain high resident and family engagement as measured through Experience Survey results, by caring for each person as we would our own family.
• Consistently meet or exceed all quality and clinical indicators for residents, in alignment with organizational and legislative guidelines, through the effective execution of required clinical programs.
• Foster a positive culture of employee experience, driving an increase in overall employee engagement compared to the previous year.
• Ensure adherence to all regulatory requirements on quality and clinical programs, as well as organizational and Accreditation standards, policies, and procedures.

Key Responsibilities

In collaboration with the Director of Care:

• Manage- Manage assigned program areas as per Extendicare's Model of Care, ensuring effective implementation and performance of the programs in compliance with legislative and professional standards.
• Identify- Risk and mitigation strategies and escalating and manage as appropriate in collaboration with organizational teams and departments.
• Comply- Monitor and ensure compliance with all regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.
• Collaborate- Actively participate and collaborate with the Director of Care, interdisciplinary team, and consult with care staff, residents and families to deliver and optimize resident care.
• Quality- Lead in the development, implementation, and oversight of quality improvement initiatives within the home to achieve successful outcomes and meet established goals.
• Community Partnership- Engages with vendors on quality initiatives and training requirements and collaborate with community health partners for the betterment of resident care.
• Cultivate- Foster professional growth and engagement of team members through mentorship, training, and development initiatives to enhance team performance in partnership with DOC to build a strong organizational