Residence Services Associate - Lakeshore (Overnight Shift, 12AM - 8AM) - FT Support

Humber College; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

Humber College is seeking a Residence Services Associate for their Lakeshore campus. The role involves managing Front Desk operations, ensuring excellent service for students and conference guests, and maintaining accurate information. Ideal candidates will possess relevant experience and a commitment to enhancing student life.

Benefits

Diverse work environment

Tools provided for success

Supportive team culture

Qualifications

• Minimum two years of experience in a front desk or hotel environment.
• Ability to demonstrate excellent customer service and communication skills.
• Knowledge of e-mail software.

Responsibilities

• Supports operation of Front Desk services for students and guests.
• Maintains up-to-date student and guest information.
• Directs calls and visitors to appropriate staff.

Skills

Interpersonal skills

Customer service

Organizational skills

Problem-solving

Attention to detail

Education

One-year certificate in Public Relations or Hospitality

Tools

Microsoft Office Suite

Job description

Find Your Spot at Humber

A t Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details

Position Title: Residence Services Associate - Lakeshore (Overnight Shift, 12AM - 8AM)

Status: FT Support

Hours: 37.5 hours per week (Academic Year: Monday - Friday, 12:00AM - 8:00AM; Summer Conference Season: Hours may be adjusted to accommodate operational needs; During mandatory training period: Hours will be adjusted.)

Faculty/Department: Campus Services

Campus/Location: Lakeshore Campus

Salary: FT Support Payband: C

Salary Range: $24.96 - $29.02

Starting Salary: $24.96

Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About Residence At Humber

Residence is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services. Guided by a commitment to a student-centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community.

With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer. We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive. The December midyear break offers a unique opportunity for our team to take a brief pause, recharging before we welcome students and staff back to our vibrant community for the remainder of the academic year.

Within Residence Services, our dedicated team oversees key portfolios: Residence Admissions, Residence Operations, Front Desk & Summer Operations, and Residence Life. Together, we deliver exceptional service and foster a connected, inclusive, and thriving living environment.

About The Residence Services Associate Role

Under the guidance of the Manager, Residence Front Desk & Summer Operations, the Residence Services Associate supports the operation of Front Desk services for students during the academic year and conference services during the summer months. The Residence Services Associate maintains up-to-date student and guest information using appropriate software applications; acts as the main information resource for students, guests, conference guests, and contractors; and directs calls, visitors, and contractors to the right place or staff person. Effective ongoing communication with the conference team, residence administrative staff, residence assistants, and maintenance and housekeeping staff is essential in ensuring guest and student/guest service standards are met. This position signs in contractors and guests, ensures residents show their residence card upon entry, and distributes mail. During mandatory staff training, hours may vary.

Hours Per Week

37.5

Position Type

FT Support

Payband

C

Minimum Salary

24.96

Maximum Salary

29.02

Work Locations

Lakeshore Campus

Job Family

Campus Services

Deadline to Apply

June 15, 2025

Job Posting

6/2/25

Department

Residence

About You

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

The successful candidate will possess a one-year certificate or equivalent in Public Relations or Hospitality.

Experience/Skills

• Minimum of two years of experience in a similar capacity, preferably in a hotel or front desk environment.
• Ability to demonstrate the following: excellent interpersonal, listening and customer service skills.
• Ability to work well under pressure while demonstrating confidence and good judgment including the ability to respond appropriately during an emergency or when dealing with difficult people or situations.
• Demonstrated ability to undertake tasks and duties according to procedures and standard processes.
• Computer literacy with knowledge of e-mail software and Microsoft Office Suite.
• Demonstrated organizational skills and the ability to handle multiple tasks.
• Consistent attention to detail.
  
  

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!
  
  

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).