Residence Receptionist (Secretary PL3)

University of New Brunswick; Fredericton; On-site; CAD 30,000 - 36,000; Full time

Job summary

The University of New Brunswick is seeking a Residence Receptionist to join the Ancillary Services: Residence team on-campus in Fredericton. You will be the first point of contact for students, staff, and guests, managing front desk services for traditional residences, Magee apartments, and UNB-owned internal housing.

You will handle inquiries by phone, email, or in person, process mail, support staff with admin tasks, and help maintain information systems such as Colleague, Transact and

Qualifications

• High school diploma.
• A minimum of three (3) years experience in a customer service and administrative position.
• An equivalent combination of education and experience will be considered.

Responsibilities

• Greet, respond to and provide service to students, the public and UNB community requests by telephone, email, Teams and at the reception desk.
• Receive and respond to departmental voice mail messages and email; communicate pertinent information to staff, students and the public.
• Relay information to local, national and international students regarding residence, room numbers, move-in details and policies.
• Provide administrative support for Residence staff (photocopying, sending/distributing emails).
• Support residence staff to handle work overflow.
• Maintain a professional, clean and tidy front of office for reception of UNB, staff, students and guests.
• Maintain current information systems for post and current students such as Colleague, Transact and StarRez.
• Process mail including recording details and sorting/distributing.
• Monitor and improve residence communication materials (website, emails).
• Assist with SOAR events and move-in days each term.
• Act as back up for residence facilities work orders and room assignments.
• Assist with recruiting/interviewing and hiring student front desk staff.

Skills

Customer service

Administrative support

Microsoft Office

Education

High school diploma

Tools

Transact

StarRez

Colleague

Job description

Closing Date: September 2nd, 2026 at 4:00 PM

ANCILLARY SERVICES: RESIDENCE

Operating within Ancillary Services, the Residence department support both students in their journey in academic success and the greater UNB community. Residence operates business year around including housing UNB students during the academic year, hotel services and housing conference guests in the summer. Residence manages student housing (applications, finances and administrative policies), summer operations (hotel and conference guests as well as summer residence) and building facilities for 15 buildings (work orders, keys, maintenance concerns, security access).

WHAT WE OFFER

Full-time | 1-year Term| Fredericton| On-Campus

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $21.98 - $26.04 per hour

YOUR FOCUS

Reporting to the Director, Residence Administration, the Residence Receptionist serves as the initial point of contact for internal and external clients and is responsible for all front desk services for both traditional residences, Magee apartments, and UNB owned internal apartments.

• Greet, respond to and provide service to students, the public and other UNB community requests and inquiries by telephone, email, Teams and at the reception desk.
• Receive and respond to departmental voice mail messages and email; communicate pertinent information via email or voice mail to staff, students and the public.
• Relay information to local, national and international students regarding residence, room numbers, move-in details, Residence policies and other general inquiries pertaining to the upcoming academic year.
• Provide administrative support for Residence staff - photocopying for department staff, sending/distributing incoming and outgoing emails or other communications for staff and students.
• Support residence staff to handle work overflow.
• Maintain a professional, clean and tidy front of office for reception of UNB, staff, students, public and conference services guests.
• Maintain current information systems for post and current students such as Colleague, Transact and StarRez.
• Process large volumes of both incoming and outgoing mail including recording details of incoming parcels, priority post, express post mail, courier and special deliveries. Sorting and distributing both office, staff and residence mail received, redirect mail as required, and return undeliverable items to senders when necessary.
• Monitor and assist with the quality, regular updating, and improvement of residence communication materials (website, annual informational emails etc.).
• Assist with spring and/or summer Orientation (SOAR) events, typically held on Saturdays.
• Assist with Residence check in/move-in days each term.
• Act as back up for all residence facilities work orders, key issues, room assignment/room move issues, etc.
• Assist with recruiting/interviewing and hiring student front desk part-time staff.
• Other duties as assigned.

WHAT YOU BRING

• High school diploma.
• A minimum of three (3) years experience in a customer service and administrative position.
• An equivalent combination of education and experience will be considered.

Additional Strengths

• Knowledge of UNB and the Residence Department will be considered an asset.
• Experience with software such as Transact, StarRez, and Colleague will be considered an asset.
• Client Service focus with the ability to balance many demands at once in a friendly, helpful and professional manner.
• Ability to work with conflicting priorities under high pressure while maintaining customer service level.
• Excellent administrative and organizational skills with the ability to multi-task and perform tasks in an accurate, efficient and timely manner.
• Proficiency in Microsoft office (365).
• Crisis intervention experience considered an asset.

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

SECRETARIES, ACCOUNTANTS, LIBRARY ASSISTANTS AND CLERKS (SALAC)

This position is part of the UNIFOR, Local 4504 employee group and falls under the SALAC Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.