Alumni Service Representative

University of New Brunswick; Fredericton; On-site; CAD 52,000 - 70,000; Full time

Job summary

UNB Associated Alumni Office in Fredericton, NB is seeking an Alumni Services Representative to provide front-line service to alumni, coordinate benefits and services, and help generate revenue through programs and partnerships. This 3-year full-time on-campus role reports to the Executive Director and requires strong customer service and promotional skills.

The position offers standard hours, on-site work, and a salary range of $51,626 to $70,362 per year.

Qualifications

• Undergraduate degree from UNB is required.
• 3-5 years in roles delivering best-in-class service to customers.
• 1-3 years in a professional office environment.
• 1-3 years experience using promotional or sales tactics to achieve targets.

Responsibilities

• Provide first-line service to alumni inquiries at the main reception desk.
• Answer phones and emails, respond or refer inquiries, and track for timely resolution.
• Greet and assist alumni and guests in a professional, welcoming manner.
• Coordinate staff at major alumni events and manage registration desks.
• Grow revenue through programs, services, and campaigns including sponsorships and partnerships.
• Maintain and promote a list of alumni-owned businesses and assist with publications and gifts.

Skills

Customer service

Communication skills

Sales tactics

Multitasking

Organizational skills

Education

Undergraduate degree

Tools

CRM

Job description

Closing Date: August 27, 2026 at 4:00 PM

ASSOCIATED ALUMNI OFFICE

The Associated Alumni Office works on behalf of UNB and the independently incorporated UNB Associated Alumni to engage 100,000+ alumni living around the world in the life and success of UNB. Our work is guided by the Alumni Engagement Strategy and aligned with UNB's strategic vision. We proudly tell the story of our alumni and alma mater; celebrate university, student and alumni milestones and achievements; foster a culture of connection and contribution among students and alumni; and develop programs to help broaden and deepen alumni engagement. We support association governance, plan and support 100+ events annually, publish communications across multiple platforms, and offer many services, benefits and engagement opportunities for alumni.

WHAT WE OFFER

Full-time | 3-Year Term | Fredericton | On-Campus

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Additional Working Conditions: Occasionally required to be on-site after hours for major events and activities (e.g., graduation week, Reunion Weekend, Alumni Weekend, Proudly UNB Awards).

Salary Range: $51,626 - $70,362 per annum

YOUR FOCUS

Reporting to the Executive Director, the Alumni Services Representative (ASR) provides the first line of service to alumni inquiries, coordinates the benefits, perks, and services we offer to members, and helps to generate revenue for the Associated Alumni.

• Provide friendly, helpful service at the main reception desk for all alumni inquiries.
• Answer the main alumni office phone line and email, respond or refer inquiries, and track them to ensure timely resolution.
• Greet and assist all guests and alumni visiting the office in a professional and welcoming manner.
• Coordinate and staff registration desks for major alumni events such as Reunion Weekend, Alumni Weekend, and Proudly UNB Awards.
• Stay informed about alumni programs, communications, and events to provide accurate information and referrals.
• Liaise with UNB departments to connect alumni with services such as transcripts.
• Assist alumni with event registration, subscriptions, record updates, and other related services.
• Grow revenue through programs, services, and campaigns, including affinity partnerships, diploma frame sales, merchandise store operations, and advertising sales.
• Secure sponsorships for alumni events to enhance the attendee experience.
• Develop and manage partnerships for the Alumni Perks app and promote it to members.
• Coordinate alumni benefits and services programs, seek new partners, and provide direct support to alumni.
• Maintain and promote a list of alumni-owned businesses.
• Manage alumni submissions for publications and coordinate alumni milestone programs and gifts.
• Follow up on undeliverable mail to update alumni contact information.
• Send congratulatory notes to alumni for professional achievements.
• Manage inventory of alumni memorabilia.
• Support the alumni events and outreach team by preparing materials such as nametags, swag bags, signage, and registration lists, and by analyzing post-event surveys.
• Ensure reception desk coverage in collaboration with the Administrative Coordinator.
• Coordinate Alumni Skybox bookings and assist alumni in accessing e-services and library services.
• Support major projects and events as part of a collaborative team.
• Perform administrative tasks and other duties related to alumni services and engagement.

WHAT YOU BRING

• Undergraduate degree from the University of New Brunswick.
• 3-5 years in roles where best-in-class service direct to customers was a core expectation.
• 1-3 years in a professional office environment.
• 1-3 years experience using promotional or sales tactics to achieve targets.

Additional Strengths

• Strong written, verbal, and interpersonal communication skills, with the ability to anticipate needs and plan accordingly.
• Confident in sharing and explaining a wide range of information about programs, services, and benefits.
• Skilled at switching tasks quickly, with excellent multitasking and organizational abilities.
• Comfortable working across multiple platforms, apps, and systems, including databases, our CRM, and web tools.

Qualifications

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

ADMINISTRATIVE, PROFESSIONAL AND TECHNICAL GROUP (APT)

This position is part of the non-union Administrative, Professional and Technical (APT) group.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.