Residence Admissions Assistant

Normai; Kingston; Hybrid; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Vacation pay

Job summary

Queen's University in Kingston, ON, is seeking a Residence Admissions Assistant for the Residence Life and Services team. The role involves triaging inquiries from incoming students and supporters, crafting timely responses, and supporting the self-selection and admissions processes.

Under supervision, you will liaise with staff, manage multiple priorities, and provide excellent customer service while on-site from April through September 2026.

Qualifications

• Excellent communication skills.
• Excellent organizational skills.
• Excellent interpersonal skills.
• Ability to de-escalate and resolve conflicts.
• Proficiency with Word, Excel and databases.

Responsibilities

• Draft and send emails to welcome incoming students.
• Respond to LiveChat messages and phone inquiries.
• Convey departmental policies and procedures accurately.
• Support self-selection and admissions processes.
• Provide administrative support to supervisors.

Skills

Communication

Organization

Interpersonal skills

Problem-solving

De-escalation

Customer service

Teamwork

multitasking

Word/Excel

Tools

Databases

Job description

Job description for the 2026-2027 academic year

Hourly Rate: $17.60 per hour (+4% vacation pay)

Hours Per Week: 35 hours per week from April 27, 2026 (start date negotiable) until mid-September 2026. Full-time working hours are 8:30 am - 4:30 pm from Monday - Friday.

Department: Residence Life and Services

Location: On-site at VictoriaHall (75 Bader Lane)on Queen's Universitymaincampus in Kingston, ON

Vacancy Type: Existing position

Job Summary

Residence Life and Services is looking for an organized and friendly student for the Residence Admissions Assistant role. This position, reporting to the Assistant Director, Residence Life and Services and receiving direction from the Residence Admissions Coordinator, will work closely with the Residence Admissions team to support inquiries from incoming students and their supporters, and support the self-selection and admissions process. The Residence Admissions team received a large volume of inquiries and the position will need to triage inquiries, provide accurate and timely responses. The position requires a high level of skill in customer service, problem-solving, collaboration, empathy, tact, communication, and the ability to manage multiple priorities.

Key Responsibilities

Support the communications strategy to welcome incoming students to residence by drafting and sending emails, responding to messages on LiveChat, and answering phone calls.

Accurately convey departmental policies and procedures.

Identify and elevate issues as necessary.

Support administrative tasks and logistics.

Support the self-selection and admissions processes.

Liaise with Residence Life and Services staff members and colleagues within Housing and Ancillary Services.

Provide administrative support to the Assistant Director, Residence Admissions Coordinator, and RL&S department.

Complete other tasks and projects as assigned.

Required Qualifications

The incumbent will:

Work independently and on a team.

Possess excellent communication skills.

Possess excellent organizational skills.

Possess excellent interpersonal skills.

Exercise good judgment and sound reasoning.

Demonstrate de-escalation and conflict resolution skills.

Be proficient in the use of computers and suitably knowledgeable in software programs such as Word, Excel, as well as understand and be comfortable using databases.

Demonstrate good decision-making and creative problem-solving skills.

Be available to work on-site during Residence move-in (September 5).

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Emefa Kemeh at [e-mail] .