Reservations Supervisor

Benchmark Hospitality at DU; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a vibrant team as a Reservations Supervisor at a leading resort, overseeing the Reservations Department. This entry-level management role emphasizes exceptional guest service and operational efficiency. Your expertise will help craft memorable experiences at a dynamic indoor waterpark with extensive event facilities. Be part of a people-first culture that fosters growth and collaboration.

Benefits

Competitive wages

Health insurance

Retirement savings

Growth opportunities

Paid time off

Qualifications

• Prior experience: 2 years as a reservations agent, 1 year as a supervisor.
• Fluent in English with the ability to communicate effectively.
• Strong customer service skills required.

Responsibilities

• Oversee Reservations/PBX Departments and handle day-to-day operations.
• Train new agents and provide performance feedback.
• Ensure guest satisfaction by maintaining operation standards.

Skills

Customer centric approach

Computer proficiency

Fluency in English

Ability to work in fast-paced atmosphere

Education

High School diploma; some college preferred

Tools

Resort PMS systems

Microsoft 365

Job description

Opening Post Information* : Posted Date 2 weeks ago (6/1/2025 9:14 PM)

Opening ID 2025-56140

# of Openings 1

Job Locations US-OK-Oklahoma City

Department (Portal Searching) Front Office

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Description

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

Join our Reservations team as a Reservations Supervisor

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

• Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
• Contribute to our distinctive atmosphere and foster your personal and professional growth
• An individual committed to creating exceptional guest experiences
• Be appreciated for what you bring to the team
• Learn and grow with a company that values its associates

Why OKANA:

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off

About the role

The Reservations Supervisor is an entry level management position overseeing the Reservations/PBX Departments. This position is very involved with the day-to-day operations including handling of group reservations, ensuring incoming calls are handled to OKANA standards, as well as other tasks to ensure smooth operations. This individual would be responsible for training new agents, as well as providing performance feedback aimed at improving guest satisfaction scores.

What you will be doing:

• Answer guest questions and offer information and assistance.
• Answer telephones according to Pyramid Global Hospitality standard..
• Check guests in and out.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Maintain keys in secure area.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.
• Process personal and traveler’s checks, handle safe deposit boxes.
• Read, pass on log and communicate with previous shift.
• Run reports and complete them, i.e., high balance, cash basis, etc.
• Other duties as assigned by Supervisor.

What you bring to the role:

• High School diploma; some college preferred.
• Previous reservations experience; 2 years as an agent, 1 year as a supervisor
• Fluent in English; able to speak, read, and write.
• Customer centric approach; ability to communicate with resort guests and associates.
• Computer proficiency in resort PMS systems and Microsoft 365.
• Ability to work in a fast-paced atmosphere.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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