Reservations Coordinator

The MRG Group; Vancouver; On-site; CAD 30,307 - 34,440; Full time

Benefits offered by this job

Competitive hourly rate

Employee discounts

Opportunities for professional growth

Job summary

A leading Canadian entertainment company is seeking a Reservations Coordinator in Vancouver to manage guest inquiries and reservations. This on-site role involves promoting offerings, ensuring customer satisfaction, and collaborating with the sales team. Ideal candidates will have a minimum of 1 year in customer service, solid communication skills, and attention to detail while working in a dynamic environment.

Qualifications

• Minimum 1 year experience in a similar customer facing role.
• Excellent written and verbal communication skills.
• Exceptional accuracy and attention to detail.

Responsibilities

• Manage inquiries about our regional venues and offerings via inbound phone and email.
• Assist with the booking and planning of group table reservations.
• Collect payment for reservations and packages.

Skills

Customer service

Communication

Problem solving

Project management

Attention to detail

Tools

7Rooms

Triple Seat

Square

Google Suite

CRM

Job description

This range is provided by The MRG Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$22.00/hr - CA$25.00/hr

The MRG Group

Who we are:

MRG is Canada’s largest independent concert promoter and live entertainment venue operator. We produce over 1000 events annually across 9 owned and operated venues and have produced concerts hosted in clubs and arenas domestically, as well as Europe and Asia-Pacific. Our diverse portfolio includes leading hospitality businesses, record labels, experiential venues like Par Tee Putt and Dublin Calling, as well as AdmitOne, the fastest-growing multi-product ticketing platform in North America. We are at the forefront of the experience economy.

Who you are:

Reporting directly to the National Head of Sales and Events, the Reservations Coordinator is an on-site role focused on providing exceptional service to our guests. This position involves handling incoming calls and emails, managing reservations, and promoting our offerings to maximize revenue. Additionally, the role includes hosting duties, collaborating with the team to ensure Positive Shareable Experiences for all our guests.

Fine Print:

• Manage inquiries about our regional venues and offerings via both inbound phone and email
• Ensures a timely and efficient response to general inquiries received
• Aligns with guests on reservation details, pricing and packages
• Assist with the booking and planning of group table reservations
• Collects payment for reservations and packages, changing reservation details according to guest requests as needed
• Maintains contact lists and relationships and assist in qualifying leads, entering bookings into internal software and directing to the appropriate sales manager
• Identifies and communicates corporate and event sales opportunities
• Coordinates with venue leadership teams to ensure effective management of daily reservations and optimization of booking opportunities
• Assists host team to manage restaurant reservations, including assisting the host team on the floor as required
• Supports the Operations Team and Sales Managers in building a successful client event
• Works with Operations Team to deliver on the positive shareable experience we strive to provide to our guests
• Aligns and supports the Sales Team and Regional Operations Team on strategies
• Maintains property calendar for internal and relevant external events
• Liaison for the Operations and Sales management teams, communicating with each group regularly
• Remains current on local events
• Provides insightful feedback to management on ways to maximize revenue and new opportunities to maximize revenue
• Assists with the coordination of projects, reports and plans. Leads projects and/or tasks as assigned

We are looking for someone with:

• Minimum 1 year experience in a similar customer facing role
• Excellent written and verbal communication skills
• Problem solving and analytical abilities
• Team player with strong initiative
• Ability to balance multiple projects and guest requests at once
• Exceptional accuracy and attention to detail
• Project management, multi-tasking, and time management
• Ability to work well with a team or individually
• Proficiency with Reservations System (7Rooms), Catering & Event Systems (Triple Seat), POS (Square), Google Suite and CRM experience considered an asset

What’s In It For You?

• A competitive hourly rate
• Participation in the MRG Travel Ambassador Program
• Opportunities for professional growth in a dynamic, industry-leading organization
• A collaborative, innovative culture that celebrates creativity and new ideas
• Employee discounts & access to unique experiences across The MRG Group’s portfolio of events, venues, and hospitality properties

Other things you need to know:

• The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply.
• If you require accommodation during the recruitment process, please contact [e-mail].

Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Sales, and Business Development

• Industries

  Entertainment Providers, Hospitality, and Events Services

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