Reservations Coordinator

Nootka Marine Adventures; Courtenay; On-site; CAD 42,000 - 54,000; Full time

Job summary

Nootka Marine Adventures is seeking a Reservations Coordinator to be the first point of contact for guests from inquiry to booking, handling reservations for accommodations, moorage, camping, and activities. You will manage communications with guests by phone and email, and support sales goals with accurate records in our CRM.

This on-site role requires strong service orientation, attention to detail, and the ability to work across reservation systems and tools in a fast-paced coastal resort

Qualifications

• Minimum two years of experience in customer service, reservations, hospitality, tourism, or sales.
• Availability to work a flexible schedule, including weekends as required.
• Strong customer service orientation with a genuine commitment to creating a positive guest experience.
• Comfortable learning and working across reservation systems, CRM platforms, Microsoft Office, email, and other digital tools.
• Strong verbal and written communication skills.
• Ability to remain organized, accurate, and professional in a fast-paced environment.

Responsibilities

• Convert guest inquiries into confirmed reservations by understanding guest needs and communicating the value of Nootka Marine Adventures.
• Create and manage reservations for accommodations, moorage, camping, guided fishing, rental boats, and other services.
• Respond to guest inquiries by phone and email in a professional, timely, and accurate manner.
• Support sales initiatives by promoting Nootka Marine Adventures and participating in campaigns.
• Record and maintain guest information, leads, quotes, follow-up activities, and booking notes in CRM systems.
• Process deposits, payments, changes, and cancellations in accordance with policies.
• Complete daily settlement and reconciliation reports and escalate discrepancies.
• Maintain guest confidentiality and adhere to company brand and service standards.

Skills

Customer service

Reservations

Communication

Organizational skills

Education

Tools

CRM systems

Microsoft Office

Monday.com

Job description

Reservations Coordinator

Location: Head Office Courtenay
Reporting to: Commercial Manager

Where Work Meets the Wild West Coast

At Nootka Marine Adventures,we take pride in providing exceptional service and unforgettable experiences forour guests. We operate three premierresorts on Vancouver Island’s rugged west coast: Moutcha Bay Resort, NootkaSound Resort, and Newton Cove Resort

We are dedicatedto preserving the timeless art of sport fishing while nurturing the nextgeneration of anglers. Our mission is to provide an unparalleled luxury fishingexperience that not only immerses our guests in the natural beauty of oursurroundings but also instills a deep appreciation for fishing and theenvironment.

About the Role

The Reservations Coordinatoris the first point of contactfor guests and plays a key role in creating a positive experience from theinitial inquiry through to booking. This position responds to guest inquiries,recommends appropriate accommodations, activities, and services, and convertsopportunities into confirmed reservations. Success in the role requires strongcustomer service and communication skills, confidence working with reservationand CRM systems, attention to detail, and a natural ability to support bothguest experience and sales goals.

Key Responsibilities

• Convert guest inquiries into confirmedreservations by understanding guest needs, recommending appropriateexperiences, and clearly communicating the value of Nootka Marine Adventures.
• Create and manage reservations foraccommodations, moorage, camping, guided fishing, rental boats, and otherservices.
• Respond to guest inquiries by phone and email ina professional, timely, and accurate manner.
• Support sales initiatives by promoting NootkaMarine Adventures, participating in sales campaigns, and completing outboundcalls as required.
• Accurately record and maintain guest information,leads, quotes, follow-up activities, and booking notes in Monday.com CRM andother applicable systems.
• Process deposits, payments, booking changes, andcancellations accurately and in accordance with company policies andprocedures.
• Complete daily settlement and reconciliationreports, identify discrepancies, and elevate issues as required.
• Maintain accurate records while protecting guestconfidentiality and adhering to company brand and service standards.
• Collaborate with the Reservations, Sales, andMarketing teams to support shared guest service and revenue goals.

Qualifications

Required:

• Minimum twoyears of experience in customer service, reservations, hospitality, tourism, orsales.
• Availability towork a flexible schedule, including weekends as required.
• Strong customerservice orientation with a genuine commitment to creating a positive guestexperience.
• Comfortablelearning and working across reservation systems, CRM platforms, MicrosoftOffice, email, and other digital tools.
• Strongorganizational skills with the ability to work independently, prioritize tasks,and manage competing demands.
• Strong verbaland written communication skills.
• Ability toremain organized, accurate, and professional in a fast-paced environment.
• Positiveattitude, strong attention to detail, and a solution-focused approach.
• Interest infishing, marine recreation, and outdoor tourism; previous fishing knowledge orexperience is considered an asset.

What We Expect From You

We are looking for people who areprofessional, dependable, and team oriented. You communicate respectfully, takeinitiative, stay calm under pressure, and focus on solutions while representingNootka Marine Adventures with pride.

If you enjoy working with people, learning newskills, and contributing to a close-knit team, you will fit in well here.

What You Can Expect From Us

• A positive, safe, and respectfulworkplace.
• Supportive leaders and opportunitiesto learn and grow.
• A collaborative culture built onteamwork, professionalism, and fun.
• Opportunities to experience the westcoast lifestyle and outdoor recreation.

We welcome all qualified applicants as we are anequal opportunity employer who celebrates diversity and strives to create aninclusive environment for all employees.