Reservations Agent

Sun Peaks Grand Hotel; Sun Peaks; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Sun Peaks Grand Hotel as a Reservations Agent, where you will be the first point of contact for guests, ensuring their holiday experience is seamless. This role offers opportunities for professional growth within a vibrant mountain resort community, along with competitive compensation and a range of employee perks.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Initial entitlement to three weeks of paid vacation

Benefits plan and additional wellness components

Participation in RRSP and matching DPSP programs

Company supported training and professional development opportunities

Dining discounts within our hotel & Resort-owned outlets

Friends and family rates at the Sun Peaks Grand Hotel

Eligibility for our ‘Pay for Performance’ incentive bonus program

Qualifications

• Experience within a Front Office team or equivalent customer-facing role.
• Professional, well organized, and delights in providing exceptional guest service.
• Fluency in English, with preference for multilingual capability.

Responsibilities

• Delivers quality service when assisting guests with booking their holiday.
• Maintains full knowledge about current pricing and promotions.
• Handles customer queries and disputes professionally.

Skills

Customer service

Interpersonal skills

Fluency in English

Knowledge of hotel systems

Proficiency with computer systems

Education

Post-secondary education in hospitality

Tools

Opera

Microsoft Office

Job description

Careers with Sun Peaks Grand Hotel & Conference Centre

Careers At Sun Peaks Grand Hotel

Current job opportunities are posted here as they become available.

The Reservations Agent plays a vital role in establishing a positive experience for our guests as they are the first interaction before arriving on property. The Reservations Agent ensures their holiday is booked according to their requirements and that the hotel team is ready for their arrival, delivering an elevated guest experience. This role is the face of the Hotel and is positioned to gain an exemplary understanding of all operations. This knowledge will provide strength to the successful candidates’ professional experience, opening opportunities of advancement internally and externally throughout the Tourism / Hospitality industry.

Compensation Information: $20.10 per hour

Physical Requirement: Light, work activities involve handling loads of 5 kg but less than 10 kg; predominantly working in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes.
• A working knowledge of hotel systems, specifically Opera would be an asset.
• Proficiency with computer systems, such as Microsoft Office.
• Post-secondary education in hospitality, or in a related field, would be an advantage.
• Professional, well organized, and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills.
• Fluency in English, both written and verbal, with preference for multilingual capability.

Primary Responsibilities:

• Delivers quality service when assisting guests with booking their holiday, including offering to book restaurant reservations, resort activities, and services.
• Maintains full knowledge about current pricing and promotions and provides reservation and rate information as required to secure future bookings.
• Creates the booking in Opera and confirms the information in a professional and consistent manner using the established reservation SOG.
• Monitors and responds to extranets to ensure guest requests and bookings are managed appropriately.
• Handles customer queries, disputes in a professional manner and asks for assistance from the supervisor should the situation escalate.
• Completes all Gift Certificate and Gift Card requests externally and internally according to Hotel SOGs
• Advises Supervisor of trending purchases, requests or concerns.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.