Reservation Sales Executive (Fluent in Japanese)

Far East Hospitality; Alberta; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hospitality group in Alberta seeks a Reservations Coordinator to manage reservations across 18 hotels and 9 serviced residences. The ideal candidate will be fluent in Japanese, possess strong customer service skills, and be adaptable in a fast-paced environment. This role includes responsibilities like handling reservations, liaising with bookers, and maximizing upselling opportunities.

Responsibilities

• Handle reservations accurately according to SOPs.
• Liaise with bookers and hotels for a smooth experience.
• Maintain up-to-date information of promotions and hotels.
• Maximize opportunities through upselling techniques.
• Ensure proper filing and recording of correspondences.
• Comply with department policies and procedures.
• Support management as required.

Skills

Fluency in Japanese (spoken and written)

Customer service skills

Strong communication skills

Ability to work independently and in a team

Adaptability in a fast-paced environment

Education

Minimum Diploma in any field

Tools

Property Management System

MS Office

Email system

Reservations system

Job description

Job Description

Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle reservations received via all channels timely and accurately according to SOPs
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Maintain up-to-date information of all promotions and hotels information
• Maximize opportunities through upselling techniques
• Ensure proper filing and recording of all correspondences
• Compliance with department’s related policies and procedures
• Supports management as and when required

Job Requirements

• Minimum Diploma in any field
• Fluency in Japanese (spoken and written) is required to support the business operations in Japan
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)