Reservation Agent (Casual)

Four Seasons; Whistler; On-site; CAD 23,000 - 30,000; Part time

Job summary

Four Seasons Whistler is seeking a Casual Reservations Agent to support reservations by phone, email, and online channels. You will capture sales, coordinate reservation details, and ensure accuracy for each guest stay.

Ideal candidates have 1–2 years in hotels or customer service, strong English communication, and excellent phone skills. Availability mornings, evenings, weekends, and holidays is required to maintain service levels.

Qualifications

• 1-2 years working in hotels or customer service.
• Excellent verbal and written English.
• Strong phone skills.
• Flexible to mornings/evenings/weekends/holidays.
• Valid work authorization for Canada.

Responsibilities

• Capture sales from incoming reservations calls, coordinate details of each reservation, and complete internal reservation forms.
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
• Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complimentary room request, group blocks travel agent discount.
• Handle guest complaints in accordance with policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention and VIP guests.
• Monitor Front Desk reservations made the night prior and address any reoccurring issues.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.

Skills

Customer service

Verbal English

Phone skills

Attention to detail

Teamwork

Flexibility

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we met the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys - a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada's Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories - not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views - blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you're delivering heartfelt service or curating unforgettable stays, you'll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Casual Reservations Agent. As a Casual team member you will work a minimum of 2 shifts per month.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance.

Your job:

• Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms.
• Run daily reports for department , operational departments, Sales & Marketing, General Manager, and Department Head.
• Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount
• Handle guest complaints in accordance with policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention and VIP guests. Obtain arrival times for VIPs or Special Attention guests.
• Monitor Front Desk reservations made the night prior and address any reoccurring issues.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.

About You:

• 1-2 years working in hotels or customer service .
• Previous experience with Opera PMS preferred.
• Must have excellent verbal and written skills in English .
• Strong phone skills needed .
• Excellent commitment to service and teamwork.
• Great attention to detail and the ability to work in a fast-paced environment.
• Valid work authorization for Canada
• As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be