Reservation Agent

Accor Hotels; Vancouver; On-site; CAD 35,000 - 50,000; Full time

Job summary

Accor Hotels is seeking a Reservation Agent for the upcoming Levni Istanbul Hotel. This role involves managing reservations, ensuring guest satisfaction, and collaborating with hotel departments. Join a global leader in hospitality and be part of a team that values passion and personalized service.

Qualifications

• Experience in a customer service role is preferred.
• Strong communication skills are essential.
• Ability to handle reservations accurately.

Responsibilities

• Responsible for all reservations over the phone, internet, and email.
• Ensure guests receive a warm welcome.
• Collaborate with other hotel departments.

Skills

Customer Service

Communication

Attention to Detail

Job description

Company Description

Join us at Accor, where life pulses with passion!

We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!

Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.

By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of the Accor Group, you will be part of the worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

What you will be doing:

As our next Reservation Agent, you will be:

• Responsible for all reservations over the phone, internet, email, and handle all associated operations.
• Increase and optimize room sales in line with the brand and hotel's sales policy.
• Ensure guests receive a warm welcome and assistance as requested, in line with company standards.
• Follow up on reservation administration thoroughly to facilitate check-in operations for the front desk team.
• Handle reservations by applying the brand's defined step-by-step processes.
• Enter reservation details accurately and precisely.
• Ensure that information is passed on to relevant departments.
• Confirm reservations and communicate effectively in written correspondence.
• Collaborate and communicate with other hotel departments.