Reservation Agent

Suttonplace; Vancouver; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a renowned hospitality group as a Reservations Agent, where your customer service skills will shine in a vibrant environment. This role involves providing exceptional telephone service to guests, managing reservations, and ensuring a seamless experience. With a commitment to employee growth and a supportive atmosphere, this is an exciting opportunity to be part of a team that values your contributions. Enjoy perks like discounted rates, career advancement opportunities, and comprehensive health benefits. If you're passionate about hospitality and ready to make a difference, this position is for you!

Benefits

Rewards & Recognition

Discounted team and friends and family rates

Discounts with restaurant partners

Discounted Passes/Lift tickets at Grouse Mountain

Growth Opportunities

Employee Assistance Program

Group Life Insurance

Complimentary Stays

RRSP Matching

Tuition Credit Program

Qualifications

• Minimum of 1 year of customer service experience, preferably in hospitality.
• Flexibility in shifts including nights, weekends, and holidays.

Responsibilities

• Answer incoming calls and provide information to callers.
• Assist in processing reservations and modifications.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

MS Word

MS Excel

OPERA/FIDELIO

Job description

Job Description

Posted Thursday, April 17, 2025 at 3:00 AM

Proud to be 100% Canadian-owned, Northland Properties is recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 13,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience.

The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favourite.

We are currently considering candidates for the following position:

• Reservations Agent (P/T)

The successful candidate will work closely with the Front Office Manager in maintaining the highest standard of excellence in providing expedient, professional and courteous telephone service to our in-house guests and the general public, as well as with the Reservations Manager in supporting the Reservations function. Responsibilities will include (but are not limited to):

1. Answer all incoming calls, provide pertinent information to callers, and transfer calls to the appropriate sources as required.
2. Accurately record and deliver wake-up call requests.
3. Communicate with professional etiquette via radio.
4. Assist in processing reservations, modifications, and cancellations from internal and external channels.
5. Be knowledgeable about packages and promotional options available.

Job Requirements

Excellent opportunity for an energetic, self-motivated, team-oriented individual, with a minimum of 1 year of customer service experience, preferably in a hospitality environment. Flexibility in shifts is essential as some nights, weekends, and statutory holidays will be required. Candidates must have strong guest service, interpersonal and communication skills (both written and verbal); a friendly, professional telephone manner; the ability to prioritize and manage multiple tasks to meet deadlines in a fast-paced environment; the ability to effectively anticipate and handle concerns of guests and/or colleagues, or any other issues that may arise, with confidentiality and diplomacy; and computer proficiency with MS Word and Excel (OPERA/FIDELIO or similar is preferred).

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and our guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Discounted team and friends and family rates
• Discounts with our restaurant partners
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Growth Opportunities - Career Advancement starts from Within
• Employee Assistance Program (EAP) - Free mental Health Support, Legal & Financial Counselling
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.** We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel; however, only those applicants we wish to interview will receive a reply to their application.

**ABSOLUTELY NO PHONE CALLS PLEASE**