Researcher & Policy Analyst - AI & CX Strategy (Hybrid)

City of Mississauga; Mississauga; Hybrid; CAD 54,000 - 72,000; Full time

Job summary

The City of Mississauga is seeking a Researcher / Research Analyst to support the development and implementation of strategic initiatives. You will conduct research, benchmarking, policy analysis, and performance measurement activities to inform decisions and support adoption of strategic priorities across the organization.

This role involves identifying leading practices, evaluating legislation, and developing recommendations for AI and CX strategies, with strong analytical and communication

Qualifications

• University degree in Public Policy, Public Administration, Political Science, or a related discipline, with a minimum of 1 year of experience in research or policy work.
• Experience conducting environmental scans, benchmarking studies, literature reviews, and policy research.
• Knowledge of research methodologies and performance measurement frameworks.

Responsibilities

• Conduct research, environmental scans, and jurisdictional reviews on AI, CX, emerging technologies, and public sector practices.
• Benchmark strategies and governance models across municipalities to identify trends and opportunities.
• Analyze regulations and standards related to AI and assess implications for the City.

Skills

Policy analysis

Research methods

Data interpretation

Communication skills

Project collaboration

Education

Public policy/public administration/Political science degree

Tools

Microsoft Office

Job description

The City of Mississauga is seeking a Researcher / Research Analyst to support the development and implementation of strategic initiatives. You will conduct research, benchmarking, policy analysis, and performance measurement activities to inform decisions and support adoption of strategic priorities across the organization.

This role involves identifying leading practices, evaluating legislation, and developing recommendations for AI and CX strategies, with strong analytical and communication