Research Operations Program Manager

Apex Systems; Vancouver; Remote; CAD 80,000 - 120,000; Full time

Job summary

Apex Systems, a leading global IT services provider, is seeking a Research Operations Program Manager to support UX research initiatives for a multinational technology corporation. This remote role requires strong collaboration, communication, and project management skills, with responsibilities including enhancing research efficiencies and managing vendor relationships. Applicants should have a background in relevant fields with a passion for using technology to improve lives.

Benefits

Medical, dental, vision, life, and disability insurance

Employee Stock Purchase Program (ESPP)

401K with company match

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Professional development opportunities

Qualifications

• 5+ years ResOps experience.
• Extensive knowledge of UX research methods.
• Experience with business applications and enterprise product research.

Responsibilities

• Engage and collaborate with research team and stakeholders to enhance efficiency.
• Design, launch programs to improve researcher impact and satisfaction.
• Manage expectations and define clear program roadmaps.

Skills

Collaboration

Communication

Project Management

Process Management

Education

Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, or related field

Tools

Qualtrics

Dscout

UserTesting

Job description

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Research Operations Program Manager to place at our client, a multinational technology corporation.

Client: Multinational technology corporation

Terms: Contract until 6/30/2025 (strong possibility to extend to an 18-month total contract length)

Location: 100% Remote in Canada (must be willing and able to work Pacific standard time zone hours)

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Ty Kurucz at [e-mail]. Please reference Request ID: 2076416 – Research Operations Program Manager.

Job Description

We are seeking a Research Operations (ResOps) program manager to help our clients UX Researchers do the most impactful work possible. For this role, we’re looking for someone who can help our team improve our research processes, manage our relationships with vendors, navigate the contracting process, and bring more velocity and happiness to the team. Someone who is unblockable and finds creative new approaches when obstacles come up. Someone who always puts people and the team first, no matter how challenging things get. Someone who is energized by making everyone around them better.

If you’re passionate about how technology can improve people’s lives, like exploring new ideas and product possibilities, and lead with a growth mindset, we want to hear from you!

Responsibilities

· Engage, partner, and collaborate with research team members and leadership and key stakeholders to proactively identify opportunities to leverage programming and AI automation to improve the efficiency, effectiveness, and the impact of research insights for our team.

· Communicate operational goals and strategy. Design and launch programs that reduce process friction and enhance researcher impact and satisfaction.

· Define, measure and manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes.

· Contribute to overall research operations infrastructure, updating processes and tools and initiating improvements where needed.

· Proactively manage expectations: define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered.

· Support knowledge management by helping centralize, document, and maintain internal processes and resources, tracking of research deliverables and capacity, etc.

· Drive year-over-year tooling and supplier management contracts, management, administration and pricing, and forecasting to ensure we have the best platforms and tools to conduct user research.

Requirements

· Bachelors Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years ResOps experience.

· 5+ years relevant domain experience within the technology sector.

Preferred Qualifications

· Extensive knowledge of UX research methods.

· Excellent collaboration skills across disciplines - PM, Data Science, Engineering, and Product Design. Enthusiasm to partner on key goals and evolve the program based on feedback.

· Superb communication skills to convey complex ideas and insights across cross-disciplinary audiences, along with strong presentation, project management, and process management skills.

· Experience leading horizontal initiatives and scaling ResOps impact spanning across multiple cross-disciplinary teams.

· Understanding of trends in generative Artificial Intelligence (AI)

· Passion for learning new technologies and understanding the needs of users across a wide range of technical abilities.

· Deep understanding of user research tools like Qualtrics, Dscout, and UserTesting and experience in emerging AI research tools.

· Experience with business applications and enterprise product research.

· Experience scaling research through enablement.

· Experience leveraging data to inform decisions and drive change.

· Track record of operating independently and taking initiative, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in an organized manner.

Top 3 Must-Haves

1.Minimum 3+ years of experience with collaboration skills; Ability to work effectively across disciplines such as PM, Data Science, Engineering, and Product Design.

2.Minimum 3+ years of experience with managing and navigating complex and sometimes antiquated processes within large organizations.

3.Minimum 3+ years of experience with research tools like Qualtrics, Dscout, and UserTesting.

*Proactivity is important to this team. You should be proactive in identifying needs and implementing solutions, rather than passively following directions.

Other

· Task Breakdown: The role will consist of 50% meetings (primarily for information gathering on spending and upcoming needs, tools, roadblocks, etc.) and 50% heads-down work.

· Interview process: The assessment process will include two rounds. One with the hiring manager and a second with 1-2 full-time employees on the team. Both interviews will be 45 minutes.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.