Representative, Member & Commercial Services

Peninsula Co-op; Victoria; On-site; CAD 44,000 - 55,000; Full time

Benefits offered by this job

Quarterly bonuses

Profit sharing

Health, dental, vision

Pension matching

Wellness reimbursement

Educational funding support

Paid volunteer opportunities

Paid parental and compassionate carele

Job summary

Peninsula Co-op, a Vancouver Island–based cooperative, is seeking a Representative, Member & Commercial Services for our Support Office in Saanichton, BC. This in-person, full-time role supports member and commercial accounts with billing, payments, Home Heating orders, and related financial processes.

Ideal candidates bring at least 1 year in customer service or AR, familiarity with POS systems and invoicing, strong data entry, and proficiency in Excel.

Qualifications

• Experience in customer service, accounts receivable, or credit and collections.
• Familiar with POS systems, invoicing and electronic billing.
• Accurate data entry and record management skills.
• Proficient with Microsoft Excel and billing software.

Responsibilities

• Respond to inquiries related to membership and commercial accounts.
• Maintain accurate membership and account information and records.
• Review Home Heating orders and coordinate deliveries.
• Promote Home Heating, Cardlock, and Commercial services to members and account holders.
• Process payments, prepare bank deposits, and resolve discrepancies.
• Support invoicing, accounts receivable, reconciliations, and month-end processes.
• Provide general administrative support including filing and records management.

Skills

Customer service

Accounts receivable

Data entry

Excel

Billing software

Communication

Organization

Education

High school diploma

Accounting coursework

Business coursework

Tools

POS systems

Invoicing

Accounting software

Payment processing

Job description

WHO WE ARE

Peninsula Co-op is a Vancouver Island–based co-operativeoperating liquor stores, a grocery store, fuel and convenience centres, andcommercial cardlock and home heating services. Proudly certified as a GreatPlace to Work®, we are guided by strong People First values and committed togiving back through member rebates, staff profit sharing, and meaningfulcommunity investment.

WHAT WE’RE LOOKING FOR

We are looking for a Representative, Member &Commercial Services to join our team at our Support Office. This isan in-person full-time position working 40 hours per week in Saanichton,BC.

This role provides excellent service and administrativesupport to our members and commercial account holders while supporting accountadministration, billing, payments, Home Heating orders, and other financial andoperational processes.

Our ideal candidate is:

• Experienced in customer service, accountsreceivable, member/customer accounts, or credit and collections, with at least1 year of related experience
• Familiar with point-of-sale systems, invoicing, payment processing,accounts receivable procedures, and/or electronic billing systems
• Accurate and detail-oriented, with strong dataentry and record management skills
• Comfortable using Microsoft Office, particularlyExcel, and able to learn accounting and billing software
• A high school graduate; post-secondary educationin accounting, business, or a related field is considered an asset
• Approachable, professional, and committed toproviding excellent member and customer service
• Organized and able to manage multiplepriorities, deadlines, and follow-up requirements
• A strong communicator who works collaborativelywith others and recognizes when more complex issues should be escalated

WHAT YOU’LL DO

• Respond to inquiries related to Membership andCommercial accounts
• Maintain accurate membership and accountinformation, documentation, and records
• Review Home Heating orders and help coordinatedeliveries
• Promote Home Heating, Cardlock, and Commercialservices to members and account holders
• Process payments, prepare bank deposits, andhelp resolve payment discrepanciesSupport invoicing, accounts receivable,reconciliations, inventory audits, and month-end processes
• Provide administrative support including dataentry, filing, document organization, records management, and correspondence
• Coordinate gift card and charge card orderingand distribution
• Support compliance audits, special projects, andother accounting and membership-related activities as required

WHAT WE OFFER

In addition to a wage range of $21.32 – $26.65 per hourwith the starting wage based on experience, we offer a great benefits packagethat includes:

• Quarterly performance bonuses and annual profitsharing
• Excellent group benefits (health, dental,vision)
• Up to 6% pension matching opportunities
• $300 reimbursement per year for personal healthand wellness
• Employee discount programs
• Educational funding support
• Paid volunteer opportunities
• Paid top up for parental and compassionate careleave
• Career growth and development opportunities

Peninsula Co-op is an equal opportunity employer. We’reproud to foster a safe, inclusive, and supportive workplace where team membersare valued and encouraged to grow. If you require accommodation at any stage ofthe recruitment process, please notify the People, Culture & Community team at [e-mail].