Representative, Insurance Sales

Petline Insurance Company; Winnipeg; Hybrid; CAD 45,000 - 82,000; Full time

Benefits offered by this job

Company share ownership program

Incentive program

Pension and RRSP contributions

Volunteer days and matching donations

Tuition assistance and educational资源

Job summary

Petline Insurance Company, part of Definity, is hiring a Pet Health Insurance Advisor to drive sales and deliver exceptional service in a hybrid work environment. You will educate clients on PHI options, handle inquiries, and support policy retention across inbound and outbound interactions.

The role targets achieving sales goals, cross-selling opportunities, and accurate documentation while working in a fast-paced contact center setting with flexible work arrangements.

Qualifications

• Experience in outbound sales (1–2 years or equivalent).
• Strong verbal and written communication skills.
• Able to navigate multiple computer programs at once.
• Proven ability to achieve individual and team goals.
• Recognizes sales opportunities in a contact center.

Responsibilities

• Promote and educate prospects on Pet Health Insurance to sell PHI via calls and online.
• Assist customers with policy and claims inquiries and up-selling/retention.
• Achieve targets through sales and recommendations to bind client policies.
• Determine appropriate insurance products and coverage levels for clients.
• Contribute to ongoing improvements of sales and service processes.
• Accurately document and follow up with customers to maintain files.

Skills

Outbound sales

Verbal communication

Written communication

Multi-tasking

Goal orientation

Sales opportunity recognition

Education

High school diploma

Job description

Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

As a Pet Health Insurance Advisor, you will play a key role in helping pet owners protect their pets through tailored insurance solutions. In this customer-focused sales role, you will promote and sell Pet Health Insurance through inbound and outbound interactions, educate clients on coverage options, and provide exceptional service by assisting with policy and claims inquiries. You will work toward achieving sales and retention targets, identifying opportunities to recommend appropriate coverage levels, and ensuring accurate documentation of customer interactions. This position combines consultative sales, customer service, and relationship management in a fast-paced contact center environment.

WhattoExpect

• Promote and educate prospects on Pet Health Insurance (PHI) to sell pet health insurance via inbound and outbound calls and/or online
• Assist customers with policy and claims-related inquiries and up-selling/retaining PHI policies with existing customers
• Achieve targets through sales and recommendations to bind client policies via inbound and outbound calls
• Determine appropriate insurance products and coverage levels for clients
• Contribute to continuous improvements of sales and service processes
• Accurately document and follow up with customers to maintain client files

What YouBring

• Experience in outbound sales (typically 1–2 years or equivalent transferable experience)
• High school diploma or equivalent combination of education and experience
• You have strong verbal and written communication skills
• You’re versed in navigating multiple computer programs at once
• You’re experienced at achieving individual and team goals
• You have proven ability to recognize sales opportunities in a contact center environment

Salary Range

$45,000 - $82,100

High degree of proficiency with English is required to service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).