Representative, Inside Sales

British Columbia Lottery Corporation; Kamloops, Vancouver; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Robust wellness programs

Flexible working model

Play It Forward volunteer hours

Job summary

British Columbia Lottery Corporation (BCLC) seeks an Inside Sales Representative to provide sales support and customer service to our retailer network. You will educate on products, upsell where appropriate and maintain strong relationships to ensure a positive player experience.

Reporting to the Team Leader, you will work with internal and external stakeholders to resolve issues and drive revenue growth while upholding BCLC’s standards and values in a Canadian context.

Qualifications

• Diploma in a business/sales/marketing discipline.
• 1-2 years related sales experience.
• Experience in customer service in a customer and technology focused call centre environment would be an asset.

Responsibilities

• Provides inside sales, information and customer service to BCLC’s network of retailers.
• Develops and maintains relationships with internal and external stakeholders to resolve issues and positively impact player experience.
• Uses product education and upselling techniques to drive revenue and growth.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Diploma in business/sales/marketing

Degree in business (asset)

Job description

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BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

• 74 Seymour Street W, Kamloops

This is a 12 Months, On Call opportunity

Expected Salary Range: $54,652.00 - $68,314.00 - $85,392.00

• Our typical hiring range will be +/- 5% of the midpoint shown above
• Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

Job Summary

Reporting to the Team Leader, the Inside Sales Representative provides inside sales, information and customer service to BCLC’s network of retailers, including product education, upselling, and building a rapport with retailers. This role ensures the integrity of BCLC in all communications, both verbally and written, to retailers.

The Inside Sales Representative develops and maintains working relationships with various internal stakeholders, in addition to various external stakeholders including the customers and retailers in order to resolve issues and positively impact our players’ experience.

Accountabilities

• Provides a positive experience, product knowledge and suggestive selling techniques to BCLC’s network of retailers.
• Carries out semi-varied but occasionally more complex assigned inside sales activities to achieve clearly defined financial and public support resulting in revenue generation, profit and growth.
• Collaborates with peers to proactively and reactively resolve both technical and player/stakeholder issues and demonstrates innovative thinking by participating in the development of recommendations for new approaches to enhance our player experience.

Minimum Required Qualifications:

Education and Experience

• Diploma in a business/sales/marketing discipline. A degree would be an asset;
• 1-2 years related sales experience;
• Experience in customer service in a customer and technology focused call centre environment would be an asset;
• An equivalent combination of education and experience may be considered.

Technical Requirements

• Thorough understanding of computer principles and practices as they pertain to the on-line gaming/financial systems;
• Ability to work quickly under pressure with fluctuating demands and deadlines;
• Organizational skills that include attention to detail;
• Proven ability to deal with sensitive or difficult matters with a degree of diplomacy and tact;
• Strong interpersonal and customer service skills;
• Strong written and verbal communication skills;
• Strong problem solving and analytical thinking/innovation;
• General business acumen.

What’s in it for you

• Robust wellness programs to enhance your physical, mental, social, financial and career well being
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Our Play It Forward program provides volunteer hours for our people each year

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: [e-mail] .

All candidates must be at least 19 years of age and legally eligible to work in Canada

Job Segment:

Inside Sales, Telemarketing, Sales Rep, Call Center, Sales, Customer Service