Analyst, Business Transformation

MSC Mediterranean Shipping Company; Montreal (administrative region); On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible health and dental benefits

RRSP matching

Tailored training program

Employee mentorship, leadership, and:

Employee referral incentive

Community involvement

Gym facilities – Montreal & Toronto

Health & Wellness Program

Job summary

MSC Canada is seeking a Business Transformation Analyst in Montreal to craft, lead, and execute projects that improve productivity and customer experience. You will partner with teams, analyze systems, document processes, and drive improvements across the organization.

Strong English/French communication, analytics, and Agile/DevOps experience are essential. Join a team with a focus on collaboration, process optimization, and delivering measurable outcomes in a fast-paced logistics environment.

Qualifications

• Bachelor’s degree in business or technology management or related fields.
• 2-3 years of experience as a Business Analyst.
• Experience facilitating sessions and conducting client interviews.
• Experience with Agile/Scrum and DevOps, and Kanban/Lean/BPMN mapping.
• Proficiency with Microsoft applications (Word, Excel, Outlook, Power Automate, Power Apps, SharePoint).

Responsibilities

• Lead and execute business transformation projects.
• Conduct requirement analysis and create process documentation.
• Capture requirements via workshops, data analysis, and interviews.
• Review analytics and processes to improve effectiveness.
• Build relationships to support optimized systems design and integration.
• Provide research-based recommendations to leadership.
• Manage timelines and budgets under supervision.
• Coordinate progress with the Manager, Business Transformation.

Skills

Strong organizational skills

Bilingual English/French

Strong analytical skills

Client-facing & collaboration

Problem-solving & multitasking

Facilitating sessions & client-interv.

Deadline-driven, fast-paced

Education

Bachelor’s degree in business or technology management

Tools

Power Automate

Power Apps

SharePoint

Copilot

SQL

Python

Excel

Job description

Position Summary:

The Business transformation analyst is responsible for crafting, leading and executing business projects that will improve productivity, redundancies, and inefficiencies; ultimately contributing to the overall Customer Experience.

Position Summary:

The Business transformation analyst is responsible for crafting, leading and executing business projects that will improve productivity, redundancies, and inefficiencies; ultimately contributing to the overall Customer Experience.

Level of Responsibility

Leading projects/workstreams, and responsible for outcomes/strategic impact on department or business unit performance. May have direct reports, mentoring others, driving innovation, and improving processes within their domain.

Key Tasks

• Partner with other teams across MSC and its divisions to conduct project requirement analysis and create process documentation.
• Evaluate, analyze, and communicate systems requirements.
• Create and maintain documentation, as well as facilitate and capture business requirements through workshops, data analysis and end user interviews.
• Review systems analytics and existing processes to maximize business effectiveness and propose process improvements.
• Develop strong and durable relationships with the rest of the MSC team with the goal of supporting optimized systems design and integration.
• Respond to questions and concerns of team members and executives with supporting research and recommendations.
• Work under the Manager, Business Transformation to ensure projects are completed on time and within budget.
• Work with the Manager, Business Transformation to create a timeline, schedule and oversee progress to make sure goals are met on time.

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• Bachelor’s degree in business or technology management or related fields of study.
• 2-3 years of experience as a Business Analyst.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Strong verbal, written, and presentation skills in both English and French.
• Strong client-facing and collaborative teamwork skills.
• Strong analytical skills.
• Experience facilitating sessions and conducting client interviews.
• Experience with Agile/Scrum and DevOps, as well as process optimization methodologies such as Kanban, Lean, and BPMN/Visio mapping.
• Proficiency with Microsoft applications, including Word, Excel, Outlook, Power Automate, Power Apps, SharePoint, and Copilot.
• Knowledge of SQL/Python is an asset
• Experience creating process documentation and reports.
• Ability to meet tight deadlines in a fast-paced environment.
• Strong problem-solving and multitasking abilities in a fast-paced, challenging work environment.
• Team-oriented professional with a positive attitude.
• Experience in shipping, logistics, or transportation is considered an asset.

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.